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The "WAIT I HAVE THE EXACT CHANGE" guest after you already rang up their cash.

Discussion in 'Guests First!' started by TTGOz, Aug 3, 2016.

  1. TTGOz

    TTGOz Team Trainer

    Had a lady stop me once after she gave me a $100 bill to give me a penny. I hit K1 and rang it up and she suddenly was like "WAIT I CAN GIVE YOU A DOLLAR TOO" and the cash register opened up and she insisted I take it but I told her to keep it because I already rang it up.

    It apparently pissed her off and she left without saying "Thank you" or "You too" after I wished her a good day lol. Just a exasperated sigh and aggressively putt her change back into her purse lol.
     
  2. Target NPC

    Target NPC Hecking chiillllll

    Yeah I'd be annoyed with you too. Do the math.
     
  3. signingminion

    signingminion WAVing in the air like I just don't care

    Except a common trick to cheat people is to hand over bills after a the first then insist the first one was bigger. So they hand you a ten, then the dollar, you give them change and they insist they gave you a twenty not a ten.

    So yes you can math, but I've refused a couple times when sketchy individuals insisted.
     
  4. Target NPC

    Target NPC Hecking chiillllll

    Which wasn't what was happening here.
     
  5. redeye58

    redeye58 Hasta Ba Rista, Baby!

    A penny, OK but "Oh! I have a dollar too!"
    Eh, no because she probably would keep going which IS indicative of a scam.
     
  6. themusicalfruit

    themusicalfruit No, I'm not open. I get paid to stand here.

    I hate people who pay in exact change. Ruins my score. I wish there was a K key for "the customer is looking through their change purse and it's gonna be a while"
     
  7. OP
    OP
    TTGOz

    TTGOz Team Trainer

    Ruins my score, she would of just gotten the dollar back in change anyways lol. Her total was like $53.01 and she stopped me to give me the penny, then I pressed K1 and she wanted to give me a dollar. Like why? Just keep the dollar, ma'am lol. Buy a snack with it.

    No idea if you've ever cashiered during an after-work rush but when you got lines going out into the aisles for the next 10 check lanes with the GSTL, LOD, and a few TLs on closed lanes helping random guests every 5 minutes and the pressure to keep yourself on a Green Streak is high, I don't really wanna waste the extra 20 seconds that might put me in red for that transaction lol. ┬┐entiendes? Didn't suspect a scam or anything at all, just she kept piling on the extra un-needed money to pay for her items.

    I also wish scoring stopped after you hit total or after a card is detected and being read in the machine. So many times where I've had people who forgot their PIN# or hit wrong buttons or just took forever in general and put me in the Red for the transaction. Like it doesn't annoy me or anything, just c'mon I need those brownie points lol.
     
  8. Target NPC

    Target NPC Hecking chiillllll

    It has zero effect on your score if the transaction was already completed. If it wasn't completed, and you told her no out of fear for your score, that's even more ridiculous. Then you don't even have to do the math, it's done for you.
     
  9. Kartman

    Kartman Gimme Moar Ours!

    I slap the shit outta them.
     
    aj76257, lovecats and PassinTime like this.
  10. OP
    OP
    TTGOz

    TTGOz Team Trainer

    not out of fear I just didn't wanna do it lol. More than anything I had a line backed all the way up into C-block and wanted to get it down fast and easily. I'll come up to you and give you change after you completed the transaction and I'll be looking to see if I got the same dollar bill back.

    101.01-53.01=$48
    So two twenties, one five, and oh... three $1 bills that would of included the dollar she gave me lol. We have two different views on it and it's fine, I just preferred the easier way and just said "Sorry I already completed the transaction". Should of had it ready beforehand. I had her change pretty much out already before she handed me the extra dollar she for some reason wanted to put towards the difference and I was legitimately ready to close the drawer when she whipped it out. You can call me ridiculous all you want I don't mind but she didn't need to put the extra dollar forth especially if she's just gonna get it back. Wasn't out of annoyance or irritation. Maybe laziness, but to ease down my line.
     
    Tar Ghetto, sher, Shirohime and 2 others like this.
  11. oath2order

    oath2order Sexy Bond Girl

    Yeah I hate when this happens
     
  12. SFSFun

    SFSFun Ship from Store: Don't call it Ship To Store!!

    I just take the extra dollar, place it on the counter while I put the money in the till and get the change (except for that dollar). Then pick up the dollar and add it to the change before counting it back.

    It's my way of saying "you're an idiot" without actually saying it.
     
  13. LUR99

    LUR99 Team Trainer

    Give her back the extra $ in pennies :D
     
    aj76257, Deli Ninja and redeye58 like this.
  14. HRZone

    HRZone Executive Team Leader

    Suspend button?
     
  15. themusicalfruit

    themusicalfruit No, I'm not open. I get paid to stand here.

    That works sometimes but other times the guest is like wtf when they have to wait for their items to load on the screen.
     
    aj76257 likes this.
  16. aj76257

    aj76257 Team Member

    I know it's not good to do this, but when people hand me change after I've already entered a payment, I just close the drawer and reopen it before moving on to the next sale. I've also gotten in the habit of staggering the payments if I'm handed one or two bills at a time. It seems to work. There are lots of ways to game the speed score.
    Same. You're not really the one responsible if someone takes too long to pay. That's usually when I spam the suspend button, lol. Usually two attempts won't mess up your score though, unless the person only bought one item. Three or more and you're screwed.
    Not worth it. I had someone ask for their cashback in quarters so they could do laundry, and that was enough of a pain in the ass.
     
    Last edited: Aug 14, 2016
  17. Bullseyerc

    Bullseyerc GSTL

    I want to throw their change at them when this happens. Fucking idiots.