This is a joke right?

Pettjm54

Sales floor TL
Joined
Jun 8, 2011
Messages
195
#1
My STL said to me that Target is rolling out "smart phones and i-pads for use on the sales floor.."

Hes kidding right?

Cause that is just TOO awesome for my head to handle..
 
Joined
Jun 11, 2011
Messages
287
#2
I would think that would be a terrible idea. I mean, do they see how beat up the PDA's get? Plus not to mention the theft that would occur. I could see ETL's & STL's being given iPads, and TL's given smart phones, but nothing for team members.
 
Joined
Jun 9, 2011
Messages
78
#3
Hey, Lowes is doing it, replacing all their sales floor equipment with iPhones. Those devices meet the mark to replace the LPDA's in everything but durability. Id love to see the LPDA's move to Team Member status and have Leaders carry iPhones or iPod touches. That way they could check things like email, workbench, ect. While also integrating the Notification system into the device. I carry my iPhone all the time and it has proven to be very useful when helping guests. It sets a much nicer tone if I can look something up for a guest then have to tell them to "google" it. It would be nice to have that functionality be brand.
 
Joined
Jun 8, 2011
Messages
20
#5
We were told that the DTL's and such weren't supposed to use it on a walk so that they can remain more engaged with the team and the leads they're walking with, rather than having their heads down looking at the IPad, I've seen ours use it for a brief reference though during a walk.
 

The Mule

Jack Of All Workcenters
Joined
Jun 9, 2011
Messages
344
#6
As much as our equipment gets bumped, dropped and knocked over all the time, I'd hate to see how often they'll need to be sent out for repairs, lol.
 
Joined
Sep 3, 2011
Messages
60
#7
You are all missing the point here. Our current PDA's cost, literally, $800 per device or more. An iphone, in-bulk, would more than likely cost 1/4th of that. Even less if you ordered ipods to do the job (why would you use iphones anyway??).

As for iPads, I could only see target TL's or ETL's making use of them. They are far too bulky to be lugged around by the average TM, and the risk of damage during activities would be too extreme.
 
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Pettjm54

Pettjm54

Sales floor TL
Joined
Jun 8, 2011
Messages
195
#8
You are all missing the point here. Our current PDA's cost, literally, $800 per device or more. An iphone, in-bulk, would more than likely cost 1/4th of that. Even less if you ordered ipods to do the job (why would you use iphones anyway??).

As for iPads, I could only see target TL's or ETL's making use of them. They are far too bulky to be lugged around by the average TM, and the risk of damage during activities would be too extreme.
This is what I was thinking.. ipods cost about 300 off the shelf.. how much more would they be if target were to use them for RfApps or Item search etc...

And as for the equipment control issue.. I agree that they should only be given to Leaders in the building such as ETL's and TL's

Ipads are used for planograms... that augemented reality deal.. hold the camera up to a gondola and the ipad will show you on the screen what product goes there.. as opposed to the "product images" on Online Planogram.
 

talan123

Team Member/Troll
Joined
Jun 16, 2011
Messages
652
#9
I'd just have the iPad 2 record the entire conversation while I'm walking around.

iPhones have a much higher resolution for cameras which can help a lot when scanning merchandise. Lower resolution images tend to get blurry and that doesn't like UPC that much.
 

buliSBI

Former Team Member
Joined
Jun 17, 2011
Messages
3,005
#10
Actually the real costs of the iPads are real cheap. They are made to be disposable. So the mark up is BIG.
 
Joined
Jul 13, 2011
Messages
220
#11
cost of PDA's is just stupid, ipods would be cheaper. But with that, most our plano team/ TLs etc are older and have trouble just trying to print something. I cant imagine them even trying to use a Ipad
 
Joined
Sep 20, 2011
Messages
234
#12
They would have to have intense cases if they would survive at my store...most PDA's and LPDA's break from being dropped this would be an intense cross over imagine the entire Instocks team with iPhones hahaha I wonder what guests would think...why they he'll is every worker messing with their phone?
 
Joined
Sep 3, 2011
Messages
60
#15
Yes! this! It does NOT need to be an iphone, it can be an ipod in an otterbox and the overall cost will be a fraction of the current equipment repair costs. This is something I waxed philosophical about to multiple employees I know for some years now, and it seems like stores are only NOW catching on. Bye-bye symbol, and your horrible monopoly with your ************ty products!
 

Guest Attendant

Former Target Team Member
Joined
Jun 9, 2011
Messages
422
#16
The Apple store uses iPod touches with a scanner bulit in to them. iPads may be good for something like inventory. Ditch the paperwork. Save a tree,
 
Joined
Jun 17, 2011
Messages
128
#20
They would have to have intense cases if they would survive at my store...most PDA's and LPDA's break from being dropped this would be an intense cross over imagine the entire Instocks team with iPhones hahaha I wonder what guests would think...why they he'll is every worker messing with their phone?
I once had a customer complain about an employee using a cell phone while talking to another guest..... it was the mobile rep assisting a customer with their new phone. After I explained that to resolve the complaint, they pointed at an ETL that was using an LPDA and said "see! she is using a cell phone too! Employees shouldn't use cell phones at work!" and stormed off. Later on I saw a comment on a survey that said the same thing..... I wouldn't worry much about that.
 

The Mule

Jack Of All Workcenters
Joined
Jun 9, 2011
Messages
344
#21
I can see the use of them for Workbench and e-mail access, but that's about it. iPods/iPads are great devices, I've used them and bought them as gifts, but I still can not see them replacing PDAs/LPDAs completely. On a per item basis they may be cheaper compared to the Symbol scanners, but the long term reliability isn't there to make them dependable enough to roll out roughly 350,000 new devices to all the stores in the chain. I've seen PDAs take a fall and keep on working that would make an iPod's screen crack just recording it. They would have to have a completely new support system put in place to handle repairs with that volume. Are they even capable of communicating with our mobile printers? What about hardware changes with future models? Would we have to replace the entire line every few years? There are valid reasons why you go with a basic, dependable product when it's something you rely on so heavily. What about theft by guests with sticky fingers around careless TMs?

Again, the device itself is great(and trust me, it's hard saying that as I LOATHE Apple as a company), but I just can't see it as a reliable, practical replacement for our established equipment. As a supplement device to those who need it sure, but nothing more.
 
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Pettjm54

Pettjm54

Sales floor TL
Joined
Jun 8, 2011
Messages
195
#26
I can see the use of them for Workbench and e-mail access, but that's about it. iPods/iPads are great devices, I've used them and bought them as gifts, but I still can not see them replacing PDAs/LPDAs completely. On a per item basis they may be cheaper compared to the Symbol scanners, but the long term reliability isn't there to make them dependable enough to roll out roughly 350,000 new devices to all the stores in the chain. I've seen PDAs take a fall and keep on working that would make an iPod's screen crack just recording it. They would have to have a completely new support system put in place to handle repairs with that volume. Are they even capable of communicating with our mobile printers? What about hardware changes with future models? Would we have to replace the entire line every few years? There are valid reasons why you go with a basic, dependable product when it's something you rely on so heavily. What about theft by guests with sticky fingers around careless TMs?

Again, the device itself is great(and trust me, it's hard saying that as I LOATHE Apple as a company), but I just can't see it as a reliable, practical replacement for our established equipment. As a supplement device to those who need it sure, but nothing more.

TM's wouldnt be given the apple products.. they would be given the PDA and LPDA's we have now. The apple products would be for TL's and ETL's Only
 
Joined
Jun 9, 2011
Messages
78
#27
Apple has proven that iPod touches and iPhones work great in a retail environment. However, Apple Stores are a much different environment then a Target store. As far as the basic RF app tasks, the PDA's do that job so much better, there is no sense to have an iPod touch for back stocking or NOPing merch. However, for the iPod touches to take place of the LPDA's would be an excellent idea. Like I said before, more for the purposes of internet access, email, Alerts, ect. I can see them even working well for like the In-Stocks team and GSA's The functionality is there, and Target can easily make Apps that will work with printers and stuff. Heck, the interface we use now is just a web page anyways. The iPod's have the power to take all of that processing off the servers and do it on the device. Imagine scanning research and having the device respond instantly. Apple developed an incredible case for the touches in their stores. It has a barcode reader a card reader and an extra battery. Target could easily develop a similar case.

Apple actually used devices similar to the LPDA's we use today, I seem to remember a interview where the head of Retail at the time said how the devices were absolutely horrible. Apple then realize they make a much better product, and replaced them with that. Here is Apples solution.

http://www.appleinsider.com/article...es_new_ipod_touch_based_easypay_checkout.html

Lowes is also rolling out iPhones in all stores.

http://9to5mac.com/2011/09/08/lowes...s-for-payment-system-similar-to-apple-stores/

Man Imagine Item Search on these puppies, you could scan a product for a price check and not have to wait 10 seconds looking like an idiot while the guest waits.
 
Last edited:

Rock Lobster

Executive Team Leader
Staff member
Moderator
Joined
Jun 11, 2011
Messages
1,387
#28
I think eventually we will see some of these things rolled out... I doubt we could do Iphones to every TM (really could the 4AM backroom team handle those?)... I think the first (if anything) we would see in stores is a few Ipads to every store, mainly for the LOD to carry instead of a clipboard, and maybe one for the PTL (basically what they tried with MSAs that epically failed)
 

Formina Sage💯

Probably still better than you at the stacker
Staff member
Administrator
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May 15, 2011
Messages
1,655
#29
The MSA's were a fantastic concept that suffered from poor execution and delivery.
 
Joined
Jun 8, 2011
Messages
25,279
#30
I had reported here, that etl's were getting "upgrade" to iPhones on a store level about 6 months ago. I have seen many times district groups folks using iPads to help guests. I have a friend who works for a big company & has the iPhone in a business/customer database app. They will be upgrading to the ipad next month. they Say it works great for them. Less time in the office. The hard part was the training & setup of the devices for the support staff & sales reps.
I am expecting rollout for spot very soon.
 

mrknownothing

purveyor of things
Joined
Jun 10, 2011
Messages
10,151
#31
I once had a customer complain about an employee using a cell phone while talking to another guest..... it was the mobile rep assisting a customer with their new phone. After I explained that to resolve the complaint, they pointed at an ETL that was using an LPDA and said "see! she is using a cell phone too! Employees shouldn't use cell phones at work!" and stormed off. Later on I saw a comment on a survey that said the same thing..... I wouldn't worry much about that.
As if anyone carries a cell phone that big anymore. Oh, guests... :facepalm:
 
Joined
Jul 1, 2011
Messages
2,712
#32
I've seen PDAs take a fall and keep on working that would make an iPod's screen crack just recording it.
As someone else had said OtterBox cases. I've seen someone literally throw one across a room in one of those and it survived. My oldest has one for his and trust me, he's pushed that thing to it's LIMIT! After 6 months, his phone still looks brand new!
 

Guest Attendant

Former Target Team Member
Joined
Jun 9, 2011
Messages
422
#33
I could really care less what employees at stores do. Hell I dont care if my coi workers are texting when they should be working. (and some do)
 
Joined
Jul 3, 2011
Messages
422
#34
I could really care less what employees at stores do. Hell I dont care if my coi workers are texting when they should be working. (and some do)
Texting while on the clock - not impressive anymore. Now, if you and your coworker are texting each other while you're in consecutive aisles....lol. I've actually seen that.
 
Joined
Jul 27, 2011
Messages
118
#35
Wow! can you say that again. Look at the amount of Fast signing that gets tossed during ad prep! I know that at least 300-500 each week gets tossed. due to: not carried in your store, or just there stupid duplicates that don't have schematics on them. This week there were triplicates of several aisle. wooo hoooo! ya lets be green. NOT
 

Guest Attendant

Former Target Team Member
Joined
Jun 9, 2011
Messages
422
#36
You are lucky you even have PDAS. Try unloading crap from the pallets and place on the shelves. No PDA. nothing. but hey gets me moving around and knowing where ************ is. Plus 99% of the time those PDAs are slow and crash a lot.
 
Joined
Jul 7, 2011
Messages
65
#37
Related Question: For those who utilize their smartphones when working electronics, what are the best mobile online resources for this purpose? I remember using yoopsie.com sometimes when I was a Service Desk TM (when I didn't have a PDA ... They need to add a text search capability to Merch-Locate in POS?!!).
 

mrknownothing

purveyor of things
Joined
Jun 10, 2011
Messages
10,151
#38
(when I didn't have a PDA ... They need to add a text search capability to Merch-Locate in POS?!!).
Yeah, it's only so useful when all it can take is the UPC or DPCI. And if you're at Guest Service, the GSTL/GSA can only spend so much time over there with their PDA. Of course, it would take even longer to load if it had a text search function.
 
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