TM and cell phones

Joined
Jun 18, 2011
Messages
143
#1
What is your store's policy on TM and their cell phones? Can they keep them but vibrating or must they be locked in their lockers etc?
 

commiecorvus

Former Signing Ninja
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Jun 10, 2011
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#2
They are supposed to be kept locked away but just about everyone carries theirs. As long as you don't get caught texting on the floor it's cool. I use mine as my watch and keep it for in case of medical emergency so the bosses don't have a problem with mine. I keep it on vibrate since my ringtone is 'Beat on the Brat' by The Ramones.
 
Joined
Jun 9, 2011
Messages
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#3
LOL. depends on lots of things. like, if its cloudy outside, how traffic is, etc

but seriously, my store seems to make up the rules. i thought it was SALARY can have them, non-exempt cant. but of course my Sr.TLs carry them with no problems. Most of the TLs do as well. out MMB TM wears hers on her belt with no problem whatsoever. but if i (regular elec TM) use mine to even check the time, all hell breaks out on me haha. the other elec TM "technically BRAND tm" uses his on the clock to help guests look up info and such and texts, never heard a cross word about that.

just depends if your higher ups like you or not, i guess
 
Joined
Jun 27, 2011
Messages
135
#4
I use mine for info such as keep DPCIs, calculator, watch, etc. No one has said anything to me about it.

I think what irks ETLs is when the catch TMs standing around texting and not doing anything. Don't get caught and there won't be a problem.
 
Joined
Jun 15, 2011
Messages
17
#5
At my store, there are no cell phones allowed, backroom or sales floor. It is funny how much it reminds me of highschool. You must have your phone in your locker or car (unless you are like me and carry it anyways, but keep it on silent and don't look at it). You get coached if it so much as falls out of your pocket, UNLESS you are one of our ETLs, who walks around the store pushing a cart of returns while talking about the game last night.
 
Joined
Jun 24, 2011
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1,036
#6
the TM handbook says if you have a cell phone and bring it to work, it belongs in your locker. I know most everyone keeps it with them anyway, depends on whoever the ETL-LOD is each day.
 

StaticSun

Former Front-End Guru
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#7
Keep it in my pocket on vibrate. If it's a super emergency, my family knows they can call the store and ask for me.
 

carnage286

Instocks Slave
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Jun 8, 2011
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77
#8
My store everyone is texting.. Even when a guest stops to ask a question their like in between responding to the text and saying CIHYFS
 

redeye58

Hasta Ba Rista, Baby!
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Jun 9, 2011
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17,893
#9
There's a TM in SL who was hiding out in a fitting room texting while under the guise of cleaning out the fitting rooms. She got caught by a TL but got nothing more than a coaching. Hasn't stopped her yet.
One of our former CA was promoted to guest because he was texting while using the cart mover to bring in a line of carts & wasn't paying attention to the mover as he was going around a curve. Scraped a guest's car pretty good & another guest witnessed it.
 
Joined
Jun 24, 2011
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#10
There's a TM in SL who was hiding out in a fitting room texting while under the guise of cleaning out the fitting rooms. She got caught by a TL but got nothing more than a coaching. Hasn't stopped her yet.
One of our former CA was promoted to guest because he was texting while using the cart mover to bring in a line of carts & wasn't paying attention to the mover as he was going around a curve. Scraped a guest's car pretty good & another guest witnessed it.
promoted to guest:disappoint::rolleyes:
 
Joined
Jun 8, 2011
Messages
396
#11
Our store is much like everyone else. Only ETLs and key carrier can have their cell phones with them at all times. All others should keep them in their lockers. Mine is in my locker unless I'm on lunch or break, but the majority keep their with them. Nothing has been said. When we got our current STL about 1.5 years ago she posted a sign about cell phone policy. I can see around me how well it is being enforced.
 

mrknownothing

purveyor of things
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#12
At my store, you can tell that most TMs keeps their cell phones in their lockers because you can always hear them ringing or vibrating inside the lockers. The only times I've seen TMs use their phones were three relatively new cashiers who were texting - one got coached, one got fired, and one hasn't been caught...yet.
 
Joined
Jun 16, 2011
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1,399
#14
I have a very sick child so need to be able to be contacted at any time by school, caregivers, etc. Since we are always short of walkies, I am permitted to carry my phone, but it has to be on vibrate. There were 4 instances of health emergencies in which the caller was told that I wasn't at work since I did not respond to a call on the walkie - didn't have one. Otherwise, no phones.
 
Joined
Jun 8, 2011
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55
#15
We're supposed to keep ours in our lockers. Some TMs don't and text while on the floor anyway, I know a few who have been coached for it, but to my knowledge no one "promoted to guest" (I like that term lol)

Whoever is fitting room/operator can get away texting pretty easily, but I don't do it when I work back there, not worth it if I were to get caught.
 
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#16
Our ca was promoted to a guest for hiding behind a tree, texting away multi times. Then he was making out with his girl...spot got him on camera when he did that.
 
Joined
Jun 11, 2011
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147
#17
Here it's you can carry your cell with you. If it's an important call, you can take it but only if you do it off the sales floor.
 
Joined
Jun 17, 2011
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128
#18
I used to not carry mine on me... then I ran into too many situations where guests asked me things that only my smart phone could answer. for example, whats the number to tmobile customer service or what are the reviews on this camera like. I carry it on me now. I'm completely left alone in my department from start to finish unless etls want to delegate their tasks to me like audits etc so it works fine for me. Other people get coached and written up though. lol.
 
Joined
Jun 9, 2011
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100
#19
I have no issues with my team having theirs on the floor, but I better not catch them using it on the floor. I don't know who they are texting at 3 am, but oddly enough I know the body language now that suggests they are using it but don't want to get caught because it happens all the time.

Our policy is if you have an emergency situation go off stage and alert a TL asap, otherwise keep it in your pocket.
 

carnage286

Instocks Slave
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Jun 8, 2011
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77
#20
WOW some stores are strict.. My STL has told everyone from day one, If your gonna be on your phone either on a call or texting do it where a guest can't see you or in a cart or shelf and if your gonna be on it for a brief moment get off the floor..

I text all day long and so does everyone else but not to the point were it takes priority over my job, performance and guest..
 

talan123

Team Member/Troll
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Jun 16, 2011
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652
#21
I am allowed to carry a cell phone by our STL and I'm the only one allowed because of my disability.

I need to take a photo of what I was doing before I go on break/lunch/meeting otherwise I will have completely forgotten what I was doing before hand. Once I see the image of what I was doing, then I can continue what I was doing.
 
Joined
Jul 8, 2011
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246
#22
I haven't really been told anything about cell phone rules. I know we are supposed to keep them in the locker, and some do, but most don't. I know sales floor used to text a lot. I know a few cashiers that text using the go back bin. One GSA caught them but she didn't care so she blew it off. Kinda annoyed me :p

Anyways as for me, I have mine in my back pocket on Airplane mode (no calls, no internet, no text)
I used to keep mine in my locker but then we got a "bomb threat" and we had to evacuate and i didn't have my phone. So now after that, I keep mine in my pocket just in case. no one cares cuz i can easily show them that its in air plane mode.
 

Ranger

Backroom/Instocks
Joined
Jun 24, 2011
Messages
34
#24
We're supposed to keep them in lockers, but nobody ever does. We all keep them in our pockets, because you never know in case of emergency. I keep mine on me. I also don't trust the lockers. I like having it on me, because working backroom, I never know when my shift will end, so I need to be able to let friends/family/whoever know that I'll be running late, or coming home early, etc.
 

MrMrIce

Cart Attendant
Joined
Jun 11, 2011
Messages
325
#25
I always keep it in my pocket but it's always on silent and I only pull it out when on break/lunch or when I'm closing and use it to keep track of time while I zone See Spot or the card wall.

I used to always put my stuff in the lockers but after several times when the lockers wouldn't open and I had to track the LOD down, I'll rather just keep everything on me. I don't carry much anyways, just my phone, earphones, wallet, and some change for the bus.
 

Formina Sage💯

Probably still better than you at the stacker
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#26
I feel bad for the HR team member who has to hear everyone's phones buzzing and ringing constantly in their lockers all day...
 
Joined
Jun 12, 2011
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#27
Ours must be kept in our lockers on silent.The same rule applies to everyone who works in the store from the STL on down.I agree totally with that too. PDAs have clocks on them, so do all POS. If an ETL or tm needs me they use the walkie. If my family needs to get in touch with me they simply call the store. Any information a guest may need would be available on the PDA. Reviews of products should be left up to the guest. We can show them what we have and what the specs are.Eventually someone will have their phone ruined at work and will ask Target to pay for it. At that time the entire company will make a hard fast rule of no cell phones on the salesfloor. Texting should be done either on your break or lunch. I would never try to justify using my phone while I am being paid to do a job.
 
Joined
Jun 21, 2011
Messages
704
#28
We're supposed to keep ours in our lockers. Some TMs don't and text while on the floor anyway, I know a few who have been coached for it, but to my knowledge no one "promoted to guest" (I like that term lol)

Whoever is fitting room/operator can get away texting pretty easily, but I don't do it when I work back there, not worth it if I were to get caught.
What does the operator think AP does all day? Most team members don't know the blind spots. I can assure you the operator is NOT a blind spot.
 
Joined
Jun 11, 2011
Messages
54
#29
Yea I'm a Cart Attendant, I keep mine to constantly check the time (bcus your doing so many things you lose track of time) . Even if you do use it, just dont text with it while working or even worse get caught. I got caught once only bcus I was expecting a call from my bank regarding a "fraud incident", which was fixed but the LoD caught me (weird thing was she wasnt even working that day, just shopping :O)
 

Dr Laytex

Thread Derailer
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Jun 29, 2011
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657
#30
Yea I'm a Cart Attendant, I keep mine to constantly check the time (bcus your doing so many things you lose track of time) . Even if you do use it, just dont text with it while working or even worse get caught. I got caught once only bcus I was expecting a call from my bank regarding a "fraud incident", which was fixed but the LoD caught me (weird thing was she wasnt even working that day, just shopping :O)
This is weird, the same thing happened to me I'm a Cart Attendant, I keep mine to constantly check the time (bcus your doing so many things you lose track of time) . Even if you do text it, just dont use with it while working or even worse get caught. I got caught once only bcus I was expecting a call from my fraud regarding a "bank incident", which was fixed but the LoD caught me (weird thing was she wasnt even shopping that day, just working :O)
 
Joined
Jun 27, 2011
Messages
39
#31
At my store all of the TMs kept their phone on em at all times. I would occasionally txt in the bath room or if the store was empty behind the cash register.

At my new job if you get caught as much as looking at your cellphone you get automatically suspended or fired. If your in the break room its all good. They kinda of half hardly threw up cameras so there are blind spots. But I don't want to risk it. Of course I still txt on the toilet.
 
Joined
Jun 23, 2011
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7
#32
I keep mine on me only because my kids are in school and if they need to contact me, they can right away. I can't rely on the store operators. I work in electronics so it is helpful to show guests my iphone if they have questions about that or an ipod touch. Guests are extremely grateful when I can show them step by step how to use the ipod or iphone. ;)
 
Joined
Jul 1, 2011
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#33
I feel bad for the HR team member who has to hear everyone's phones buzzing and ringing constantly in their lockers all day...
Exactly what I came here to say.

DEAR TARGET TEAM MEMBERS:

PLEASE silence or turn off your phone if you want to leave it in your (METAL) locker. When your mom calls you over and over and over and over again, your HR team begins to wonder if it's a phone, or their mind disintegrating.
 
Joined
Jun 15, 2011
Messages
84
#34
We allow them to carry their phones but they must be off or on silent. They are NOT allowed to be talking or texting on their phones during their shifts. Period. If they have an issue going on at home where they need their phone they must clear it with HR first.

THAT SAID...............I am getting really, really, REALLY sick and tired of watching our execs and new execs in training walk around texting, sitting on their rumps at the computer texting, leaning on stuff texting....

You get the picture, right?
 
Joined
Jun 18, 2011
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#35
I was asked about mine - once - I told H / R - "Mrs. Fatass" - my youngest son is standing on a patch of sand someplace - and if a call from him is missed about one of his squad croaking and I cant call one of the other parents in the group.


Just like my parents did for me and my buddy's 40-ish years ago. :thumbsup:

Kinda like a School Snow Closing telephone chain ;)

Only a wee-bit more important


Spot has "Zero" Control over my personal life ---- "PERIOD"


Plus - I Allow my STL to call me on my cell if he doesn't want our conversation heard by the whole store
 

planoguy

Sr Team Lead
Joined
Jul 9, 2011
Messages
41
#36
None of our LOD's have their phone's on them, we keep them on our desks....only time we have them are if the phones are out or if there is a potential natural disaster (tornado)
 
Joined
Jun 25, 2011
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#37
When I build bikes, I keep my phone on me, one, to listen to music, and two, when a bike gives me sass, I can google potential solutions for it. Last week a Mongoose had no info in the manual, but a 20 second google search solved it for me.
 
Joined
Jul 23, 2011
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#38
Direction at my District, is that all Key carriers carry their cell phones on them, incase of an emergency? We should not text on the sales floor.
 
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#39
I always keep my phone on me.
I rarely get a text between the hours of 10pm and 6am, so the only time I take it out is if I need the calculator when backstocking a large quantity.
 
Joined
Oct 11, 2011
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#40
Being in the backroom, at least at my store, it varies. I know that most team members on the floor carry their phones with them. In the backroom (especially if you are by yourself and there is no one working with you and it is slow) there are times where I believe if it is not impacting your productivity, then there is no harm in texting. Also I don't know if anyone else has a policy on this, but in the backroom when either early morning or closing I know you can kind of listen to music (one of those it is okay but at the same time it is not kind of deals). My ETL said no earbuds, however there was nothing said about playing music from pandora out of your iphone speakers, so I worked around that rule real quick, and for the most part my LOD's and Logistics TL and ETL are okay with it, as long as that is not all you do and you get all your tasks done.
 
Joined
Jun 18, 2011
Messages
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#41
Here is a suggestion for everybody who started they use their phone to see what time it is...GET A WATCH. Its this crazy time telling device that straps on to your wrist, all you have to do is look at it to see what time it is and you won't have to risk getting into trouble. You can find one in the jewelry/accessory area of your store from $12 to $30, you can even get an additional 10% off...look at that!

On a side note, all 10 of our key carriers carry their cell phones on them in case of an emergency, for example the other day our network completely went down (phones and all) and we had a code green which required immediate medical attention.
 

mrknownothing

purveyor of things
Joined
Jun 10, 2011
Messages
10,151
#42
Here is a suggestion for everybody who started they use their phone to see what time it is...GET A WATCH. Its this crazy time telling device that straps on to your wrist, all you have to do is look at it to see what time it is and you won't have to risk getting into trouble. You can find one in the jewelry/accessory area of your store from $12 to $30, you can even get an additional 10% off...look at that!
Thank you! Also, it's 15% off with a RedCard. :-D
 

FiFoMaster

The "Go-To" Guy
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Jun 27, 2011
Messages
44
#43
My store says you cant have them on the floor, but doesnt enforce it all that much. I use mine since i work in electronics and the garbage information we're given on products doesnt help. I have been told i had to go put it in the lockers, to which i replied (and its completely true) "I am an emergency contact for several people; those being my family, my close friend, and a fellow worker. Two of them have serious health issues and i must be able to answer their emergency call." After that i haven't heard a word about having my cellphone.
 

Minty

Softlines TM
Joined
Sep 30, 2011
Messages
10
#44
When I first started working, I kept mine in my locker because that's what HR told me was required. But it didn't take long for me to see that everyone carried their phones - and they considered me crazy for keeping mine in the locker for my first two weeks. XD Now I carry it with me and use it as a watch.

What annoys me is two of my co workers who are always on their phones. Yesterday one of them had a twenty minute conversation on the phone with her BFF while she was zoning shoes, while the store was open. o.o
 
Joined
Sep 8, 2011
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#45
I pulled mine out in front of the STL and she told me I cant have it on me and I told her I have a wife and a newborn at home so I will be keeping it on me...So I have it on my hip with the ringtone turned all the way up...I'm not going to have my wife sit through having to call the store if there is an emergancy.
 
Joined
Jun 12, 2011
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836
#46
There have been emergencies long before cell phones existed. If your wife, mother, neighbor or anyone has such an extreme emergency they should be calling 911 not you at work. Realistically most of the time someone pulls out their phone they check facebook, or any other message that rarely if ever constitutes an emergency.
 
Joined
Sep 4, 2011
Messages
247
#47
I've got calls while next to the STL on the salesfloor and she was like "aren't you going to answer that?" ETLs don't mind as long as you are doing your job and not goofing completely.
 

FiFoMaster

The "Go-To" Guy
Joined
Jun 27, 2011
Messages
44
#48
Yes they should call 911. But there's a reason there a such things as emergency contacts. And 911 will call you, or the hospital that said person is admitted to. Realistically texts/facebook happen, but so do emergencies. Hence why i will refuse to leave mine in a locker. I dont abuse it while out on the floor. Ive gotten permission from my STL to use it to help guests, so it stays with me regardless.
 
Joined
Sep 8, 2011
Messages
9
#49
True they should be calling 911 if there is an emergancy but I would like to find out about sooner rather then later and thats why the cell phone was such an awesome invention
 
Joined
Sep 20, 2011
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151
#50
In my personal opinion, based on my experience in retail over the years, the whole no cell phones thing is just fighting a hopeless battle and one that's not really worth fighting.

If someone is say, talking on the phone while waiting on customers then yeah, I have a problem with that.

If they are say, sending a quick text while facing a shelf, what's the big deal?

How's it any different from two employees talking while they're facing a shelf?

MY personal favorite humorous cell phone story...

This one time at band camp, one of the assistant managers and I were working over night, resetting the end caps.

Store policy was no cell phones allowed on the sales floor.

This guy not only had his phone with him, but was talking to his girlfriend while pulling stock off of one of the end caps.

Someone happened along and yelled at him, get to work, *insert managers name.*

I said, he is working.

Other guy said, no he's not, he's talking on the phone.

Who's to say you can't do both at the same time?
 
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