- Sep 22, 2013
So last night I got a call (I was operator) and this guest was asking to see if we had some hello kitty items on clearance. I put her on hold and checked the end cap that is across from the fitting room. So we had the item and I told her that we had it, but we couldn't hold it because it was clearance. She said "well because of the vibe you have to put it on hold". I was speechless mind you and I told her again "it's clearance, target policy is that we can't hold clearance". She wanted to speak with a manager. I transferred her and because my LOD was doing orientation and was alone, a TL had to pick up the call. The TL said the same thing as me, but I guess the lady was really pushing the vibe and all this, so my TL told her "fine but just this once, we can't hold clearance items". Later on my TL came over to me and told me that this person was a TM from another store and saw her discount card. Has this happened to anyone else? What is best practice when it comes to this?