Archived Video Game Reserves

[SnorlaxTM]

Okay so I've got a question about this. Never seen or helped anyone with these before and my LODs were clueless when consulted. I know reserving the title is pretty straight forward, scan the top right barcode on the back. But it's the after that I guess confuses me. Helped a guest today pickup a reserve (Disney Infinity 3.0) but apparently pre-ordering it nets you something that doesn't come out for another month and honestly even then I wasn't sure I helped them properly.

I guess in this specific case I'm more interested in how guests are supposed to pickup something promised to them in about a month.

 

[anticon]

There is an article on my support for the infinity issue but luckily we got the preorder item in a few days ago.

 

[SnorlaxTM]

There is an article on my support for the infinity issue but luckily we got the preorder item in a few days ago.

I'll look for it tomorrow then for sure since leadership clearly doesn't check for it.

 

[Hardlinesmaster]

Go under the Star Wars thread for faster info. No one got the villain packs, some stores were giving 2 characters has a sub for it, at my store, we wrote down the dcpi told the guest to hang on their card & receipt. Then we give the pack when it comes in.