- Joined
- Jun 24, 2012
- Messages
- 7
Ok so I have to share this story with you all, it happened on Saturday.
It was super busy at my store on Saturday. And my ETL-GE (who does the scheduling for my store), only scheduled 3 Barista's for the whole day, the opener, me (mid) and the closer. With lots of gaps. And oh yeah before I forget, we are also required to cover food ave breaks and lunches, it sucks. Anyways, my opener was covering food ave's lunch around 2pm. And I was alone in Sbux. I was busy with guests and I was just finishing one guest's drinks, and I turned to take the next guest order. When I did the lady who had her small child about 4-5yrs old said to me "My son threw up his lunch." So I replied, "Oh I'm sorry does he need a drink of water or anything?" thinking that it happened in the bathroom like a normal person. She replies, "No, he just threw up." So I looked down at him in the cart and vomit was EVERYWHERE! Not only on the floor but on the sides of the counter, in the cart, on him. EVERYWHERE! I didn't panic even though I wanted to, I went to the back to grab some wipe-all's so the mom could clean him and his vomit up. Or so I thought, she cleans him up and while I am trying to track down our CA, the mom proceeds to tell me that she had a bad experience last week and called. And that our manager told her to come in and get a free drink coupon. I told her okay and verified with my TL and she said okay. I gave her the coupon, she picked her son up and her stuff and walked out the door, leaving the vomit everywhere! I was so appalled and shocked that she would just leave her own kids puke for me and the CA to clean up. Then this was the best part of the day, there was a couple of guests who came in and clearly saw me cleaning up vomit and proceeds to tell me that they NEEDED their order taken and that they were in a hurry. So I politely informed them that I would help them in a minute because I was waiting for my CA to come help clean up the mess. And that I could not leave the vomit on the floor unattended 1) because it was a health hazard and 2) because it was a "spill" and it was unsafe. I also let her know that as soon as I could get someone else over there that I would be more than glad to take their order. I finally get a hold of my ETL and she comes over to help. And now the 2 guests are yelling at me. My ETL lets them know that SBUX will out of commission for the next couple of minutes due to a health hazard and that for their best interests we will not make their drinks for now. And we would be more than happy to make them in a few minutes after we cleaned up. They were not happy and left. I really didn't care at that point because I was knee deep in vomit!
All in all, it could have been worse.
I am just more appalled that...
1) a mother would not clean up her own kids vomit
2) that if you can clearly see that I am busy cleaning up puke, I probably won't be able to make drinks.
3) you would still want a drink after you are watching me clean up vomit
worst day ever. so far.
It was super busy at my store on Saturday. And my ETL-GE (who does the scheduling for my store), only scheduled 3 Barista's for the whole day, the opener, me (mid) and the closer. With lots of gaps. And oh yeah before I forget, we are also required to cover food ave breaks and lunches, it sucks. Anyways, my opener was covering food ave's lunch around 2pm. And I was alone in Sbux. I was busy with guests and I was just finishing one guest's drinks, and I turned to take the next guest order. When I did the lady who had her small child about 4-5yrs old said to me "My son threw up his lunch." So I replied, "Oh I'm sorry does he need a drink of water or anything?" thinking that it happened in the bathroom like a normal person. She replies, "No, he just threw up." So I looked down at him in the cart and vomit was EVERYWHERE! Not only on the floor but on the sides of the counter, in the cart, on him. EVERYWHERE! I didn't panic even though I wanted to, I went to the back to grab some wipe-all's so the mom could clean him and his vomit up. Or so I thought, she cleans him up and while I am trying to track down our CA, the mom proceeds to tell me that she had a bad experience last week and called. And that our manager told her to come in and get a free drink coupon. I told her okay and verified with my TL and she said okay. I gave her the coupon, she picked her son up and her stuff and walked out the door, leaving the vomit everywhere! I was so appalled and shocked that she would just leave her own kids puke for me and the CA to clean up. Then this was the best part of the day, there was a couple of guests who came in and clearly saw me cleaning up vomit and proceeds to tell me that they NEEDED their order taken and that they were in a hurry. So I politely informed them that I would help them in a minute because I was waiting for my CA to come help clean up the mess. And that I could not leave the vomit on the floor unattended 1) because it was a health hazard and 2) because it was a "spill" and it was unsafe. I also let her know that as soon as I could get someone else over there that I would be more than glad to take their order. I finally get a hold of my ETL and she comes over to help. And now the 2 guests are yelling at me. My ETL lets them know that SBUX will out of commission for the next couple of minutes due to a health hazard and that for their best interests we will not make their drinks for now. And we would be more than happy to make them in a few minutes after we cleaned up. They were not happy and left. I really didn't care at that point because I was knee deep in vomit!
All in all, it could have been worse.
I am just more appalled that...
1) a mother would not clean up her own kids vomit
2) that if you can clearly see that I am busy cleaning up puke, I probably won't be able to make drinks.
3) you would still want a drink after you are watching me clean up vomit
worst day ever. so far.