- Joined
- Sep 30, 2014
- Messages
- 474
guest comes in with a pre paid phone. no box, no reciept. his dad's with him
dad: we've spent hours on the phone with the company, and they can't activate the phone. you didn't do what was needed.
me: finds out he has nothing, just the phone. is there any proof you bought it from us?
dad: this cost under 20 bucks. its unfair to make the consumer keep a receipt or box on such a cheap item
son: i could dig through the trash..
dad: you're going to make him dig through the trash?
me: well i'll do anything that i can do to help. tell me when he bought it so i can make sure you bought it from us.
son: i have no idea when i got it.
so to recap. i can't have someone review video. he paid cash. he doesn't have the box.
the dad finally gets pissed enough for him to send the kid to dig through his recycling.
dad: "so if its your fault, what type of compensation do i get for the hours i spent dealing with this?"
he got his cost back on a gift card. he was not happy we didn't pay him for his kid not saving the box/receipt on something the kid paid cash and verfied worked before destroying every proof he had.
dad: we've spent hours on the phone with the company, and they can't activate the phone. you didn't do what was needed.
me: finds out he has nothing, just the phone. is there any proof you bought it from us?
dad: this cost under 20 bucks. its unfair to make the consumer keep a receipt or box on such a cheap item
son: i could dig through the trash..
dad: you're going to make him dig through the trash?
me: well i'll do anything that i can do to help. tell me when he bought it so i can make sure you bought it from us.
son: i have no idea when i got it.
so to recap. i can't have someone review video. he paid cash. he doesn't have the box.
the dad finally gets pissed enough for him to send the kid to dig through his recycling.
dad: "so if its your fault, what type of compensation do i get for the hours i spent dealing with this?"
he got his cost back on a gift card. he was not happy we didn't pay him for his kid not saving the box/receipt on something the kid paid cash and verfied worked before destroying every proof he had.