The word, "mute", is not considered appropriate anymore in the Deaf community. Meaning they no longer use that word, and they rather use Deaf, or Hard of Hearing. Personally, I don't mind, but I am one of the very few that does not mind it. No worries though, not many know about the Deaf community and what fits best in our culture. Everyone has their own culture and others may not know much about it. It's a learning process for everyone else.
I work two positions at Target currently, primary is LOG and secondary is hardlines. No problem in LOG unless we have these huddles when I wouldn't be able to catch most of what they're talking about. As for hardlines, I've had many guests coming to me for help, and it's a 50/50 success. Half of the time I'm able to read lips and help without any problem, (or I'll indicate that I'm deaf and the guest is OK with it), or I turn to a nearest TM for better help if I am unable to understand the guests' needs, or I see that the guest is frustrated with me. I wear a cochlear implant but that does not fix the problem 100%. It only helps me to hear and recognize SOME sounds/words. The reason I ask for such assistance is because I feel it's a bit unprofessional that I'm standing on the floor on my phone texting one of my SrTL or TL or even the Store Lead, and guests may take it as I'm not doing my job and leave negative comments or leave the store upset that their local store TM is "slacking off", when that is not the case. I doubt I'm stepping down anytime soon, TL's are often "fighting" over me whether to keep me in LOG or hardlines for the day during my shift. So I take that I'm doing my job well.
Hopefully there is something that Target provides for Deaf members.
If not, I'll just have to stick with texting them.