There are a few topics already about annoying guests and team members that we all wish would go play in traffic. But nothing about when we ourselves make mistakes. Can you recall a time where you were probably out of line with a guest? Maybe a time you were actually the one being a complete asshat? Sometimes we forget that the guests are actually the main focus of our job. And even though about 40% of them kinda suck, sometimes innocent ones get caught in the line of fire. Heh. ----------------------------------------- I can only think of one time. Since I can't run my mouth at work, I usually just clam up and resort to passive aggressive tactics. Example, not saying "have a good day." Or, placing their receipt on the counter rather than handing it to them. (lol so badass) However, one time (I actually ranted about this in the "TTOG" thread) this lady pushed my last button. I could tell she was in a bad mood, as she was snapping at her kids, and being really snipe and bitchy with them. She wanted to exchange a Keurig she had bought a year ago, for a different color. Pretty simple, right? After she went and grabbed the new item, and I asked for an ID to process her return, she got huffy and frustrated again when she realized she didn't have it. She kept asking me why I needed an ID, and couldn't just swap the items. I told her apologetically, "I'm sorry, they're different items, I still have to process something in the system that this item is leaving, and that this item is coming back. At the very least I need either an ID or Passport." She snapped back at me, "Why the hell would I carry my passport with me?" I had her RedCard in my hand, because she insisted I check it. So after the last bitchy remark, I tossed her RedCard on the counter. Hard enough that it bounced and slid under her purse. It probably would have hit the floor had she not been in the way. After that, I turned around and started sorting items until she was ready. She said, "I don't appreciate you throwing my card." I ignored her. In hindsight, I don't feel bad about my reaction, however I'm relieved she didn't lose her shit and go talk to a manager about me. Fortunately, I think she was aware enough to realize she was being rude or acting out of frustration, because she calmed down a lot when her husband texted her a picture of her ID....which I still used by the way, even though I had zero obligation to.