Ap is a tough job. They have to follow protocols or they get investigated. They can't call emergency line inless guest are aggressive. He probably wanted you guys to guest service the guest so they would loot the shit so it would at least be a recovery.
I find that buying pink post its and putting it on peoples desk or mailbox slots are more effective. They'll eventually get sick of the pink post it massacre and just do what needs to be done. Bahaha.
Our wall is always filled with thank you cards. At the end of the month hr staples them together and you can get yours at the end of the month. We are a small store so we are always thankful for each other even if we don't get along all the time.
What's the best strategy to get carts if your store doesn't have cart attendants? I tried tl help but they told me gstl I needed to be talked about my inability to manage carts