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:-(((( rip (salvage) harambe

You know, this whole SFS thing has honestly crippled my store as well. Obviously, I work in the complete opposite side of the store, but I just see these TLs from toooootally different workcenters just doing all of this pulling and scanning and running around and its absolute insanity. The front...

Me on a Saturday running towards blinkies:

Wait, does this really work? We always have to do Fix a Mistake --> Wrong Price, then key/scan the item, and type the percent off and mark the reason as Missed Cartwheel (K2 I think...) But yeah, long process. Does just scanning the barcode actually work under Missed Coupon?

Hmmmm I wish cashiers would be responsible for their own breaks; we dismiss cashiers for breaks where I'm from!

I realllllyyyy hate doing no-receipt returns on pretty much anything that feels fishy, but our STL has a strict protocol in place to always follow the system prompts, that way we have something to back us up if things go sideways. The only merchandise we refuse upfront w/o a reciept is Apple...

Hmmmmmmmm. I dont like that part......... But I am ok with the part that says "we have the right to limit coupon use" ;)

'Tis down.

At my store, if you bring in the receipt you bought it with, we'll just key in the new sale price for you! Now the $5 GC offers are where things get hairy. We would need to return the items and then re-sell. My point is basically ASANTS. Regardless though, any Guest Service should try to do...

Yeah when my CA calls out, I become the CA. Its pretty nice having the LOD watch for a good 30 minutes while I'm outside doing my own thing. If it happens to you, just take a deep breath, remember to set your priorities right, and keep some good communication going on with the LOD since you've...

Hmmmmm I wonder if that applies to the BOGO coupons? I didn't get a chance to look on WB tonight.

Thank you all :) So I can prove this to literally every single other leader in my store, does anyone have any directions to a Workbench message about this stuff? EDIT ALSO: Do all coupons exclude travel sized items, or would that just have to be noted on the coupon itself?

So at my store we actually don't have very many problems with guests using fake coupons, but rather our problems come in the form of coupons showing up that have a significantly higher value than the item that that register is matching it with. I think I remember seeing a Redwire one time that...

Omg I need those de-escalation techniques for my frequent flyer couponing guests. "No, ma'am, we cannot accept these black and white copied coupons. Especially since the register literally just said "invalid coupon"".

WAIT Our Target should definitely have a Target Clinic! I call dibs being the Doctor/Nurse Practitioner in there! ...or is it called a minute clinic now?

Hmmm this Target better have a cordless phone at Guest Service. I haven't decided what position I want yet!

"Restroom follow-up is needed"

Checking off the restroom check sheets for a four hour time period. Psshh I do restroom checks maybe twice per shift.

Yeah I actually use my phone a lot up front. I use it to find DPCIs, to tell guests about Cartwheel, and to call other stores to have them put things on hold. I actually thought to myself recently "wow I should get a stipend for this". But as for personal phone use at the register, I think you...