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Well they did admit they used the coupon glitch but everything else regarding their return is legit, ID matches the order, accessed their account, item and packaging were correct. They just didn’t have time to wait for Target.com at that time. So everything else is fine. Usually that is true...

Yeah we were in the process of that but the hold time was off the chain; the guest is coming back so we will try that again. Hopefully it generates itself by then or we get a short wait lol

Thanks! Also hope work goes as smooth as possible today Yeah that’s what I was thinking, and even if opened and gently used don’t we get credit for CRC items?

@Amanda Cantwell Your input would be appreciate when/if you have time lol ‍♀️

Ah I see thanks! That would honestly be a better scenario as I can understand rejecting exchanges but I do not agree with rejecting returns, but I’ll see what the word is soon!

So on your end you have heard the returns are being outright rejected? I will post word from my store when I get the chance, but it does seem a bit yikes that they would not accept the return at all. It also will create more work for team members and leads as they will now have to make things...

@tmap98 How long was this issue occurring? I was able to process in store returns from a few days prior and same day returns; even small ones from different stores, and online returns, it was just that when I got to that return that I had an issue

A guest came in today to return an item they had bought via order pickup 2 days prior. However, we were not able to because the page for their order said the item was no longer available for return. The only time I have seen this message since working guest services was when the receipt had hit...

Thanks for your input and comments everyone :)

Yeah thats basically what happened at our store, just not the DTL. I mean if that’s what they want to do I’m not that pressed, but it can be a drag dealing with the scams and those who abuse the policy and not being able to limit or deny these returns. I have a feeling they will pull back...

Cool right? :D

I’ve lurked around a lot of your posts since moving to GS, they have been very helpful in learning service desk and ways to approach certain transactions :)

Hello All, I was curious to know what the “yes desk culture” means for your store? Intially I believed it to be attempting most reasonable returns both reciept and no-reciept to give the guest the best possible experience. However, we have recently been told by leadership that we do not...

hi everyone, I’m new here but I was wondering if I could inquire about a return since lurking has proved helpful on this forum. Today a Customer returned a game, they had their receipt but the game was acquired off of an exchange of another game. Sometimes people do change their minds and...