Archived The Yes Desk

[TwerkforRedcards]

Hello All,

I was curious to know what the “yes desk culture” means for your store? Intially I believed it to be attempting most reasonable returns both reciept and no-reciept to give the guest the best possible experience. However, we have recently been told by leadership that we do not determine what can be returned and to push anything through as long as the system allows it which includes items we would usually deny without a reciept due to high theft and fraud such as hba, chemicals, bedding, and accessories.

 

[NPC]

I haven't heard "yes desk" in a long time. Originally it was about saying yes too everything. My store interpreted it as, "say yes, but don't be stupid." I'm not taking returns of 7 packs of $40 pillow cases with no recept.

 

[Frontlanegirl]

We are still the "yes desk" but with common sense. I will attempt pretty much every return unless I suspect gross fraud.

 

[Amanda Cantwell]

We are decidedly not a yes desk at my store. Obviously we try to do everything we can for legit guests but scammers will always get a hard no.

 

[Fix It]

I see GS say no all the time. High crime areas ain’t having that

 

[idkwhattodo]

i never considered it a “yes desk” for us as i and other gstms deny returns all the time, but we recently were told we had a complaint(s?) that went to our dtl and now we’re pretty much supposed to return it if the system lets us.

my gstls aren’t happy about it, either, so hopefully it doesn’t last too long like this and anything really shady i’ll still try to handle the same way i always did.

 

[desertcoyote]

I remember when Vibe came out years ago and the GE-ETL wanted the Service Desk to be the yes desk. AP put a stop to that pretty quick, especially when we were getting scammed left and right because everyone was following the then current best practice.

 

[oath2order]

"twerk for redcards"

 

[Amanda Cantwell]

I remember when Vibe came out years ago and the GE-ETL wanted the Service Desk to be the yes desk. AP put a stop to that pretty quick, especially when we were getting scammed left and right because everyone was following the then current best practice.

This. GE and AP should partner to ensure good experiences for legit guests but no scams.

 

[Leo47]

Yeah we do almost anything the system lets us. Anything that requires an override or typing anything in manually we don’t do. So i get very excited when the register says no and I get to tell people no

 

[Amanda Cantwell]

Yeah we do almost anything the system lets us. Anything that requires an override or typing anything in manually we don’t do. So i get very excited when the register says no and I get to tell people no

this is what my store follows except for coupons. Following POS is very dangerous when it comes to coupons

 

[Militantagnostic]

"twerk for redcards"

*Makes terms of service pamphlets rain*

 

[Dog]

We’re still the yes desk.

 

[Hardlinesmaster]

My store is not.

 

[Times Up]

View attachment 5409

We’re still the yes desk.

 

[Leo47]

View attachment 5409

We’re still the yes desk.

Holy shit

 

[Dog]

My ETL-GE overrode a no receipt return for a big TV and gave them cash

 

[GoodyNN]

Holy crap. Mine definitely would not have.

 

[Amanda Cantwell]

View attachment 5409

We’re still the yes desk.

Ok that is terrible but WHY ARE YOUR COUNTERS SO NICE OMG DID ANYONE ELSE NOTICE THAT

 

[Frontlanegirl]

My ETL-GE overrode a no receipt return for a big TV and gave them cash

Never in my store.

 

[2Spooky4U]

So does this make guest service TMs yesmen?

 

[NPC]

So does this make guest service TMs yesmen?

Oman...Yemen.

 

[Dog]

Ok that is terrible but WHY ARE YOUR COUNTERS SO NICE OMG DID ANYONE ELSE NOTICE THAT

Yeah we got a redone guest service area with wood paneling, a huge FA/storage area and granite desks

 

[Amanda Cantwell]

Yeah we got a redone guest service area with wood paneling, a huge FA/storage area and granite desks

WOOD PANELING AND GRANITE DESKS

I’m so jealous!!!

 

[Digi_E]

WOOD PANELING AND GRANITE DESKS

I’m so jealous!!!

alot of the new remodels are doing granite tops, the new sbux remodel is also granite, it looks amazing.