guest service

So, hear me out. I have been working at my Target for several months now and have been on Drive Up since Day 1. Not one day since Jan2022 have we had more than 10 TMs coming in for DU for that entire day. We have discussed our concerns with our ETLs about scheduling issues, considering we had a...

Hey y'all Im updating my resume to include my position as SEA. What are some things I should include as my job duties?

Hey Guys! So Drive Ups are getting out of control where we need 5 plus team members to be doing strictly prepping and taking out drive-ups to try to stay under two minutes, the MC room always becomes a total mess with the fulfillment team not located or bagging anything properly after multiple...

Hey so I recently started at target a little over a month ago and so far I enjoy it enough but it's very physically demanding. I recently spent the past week doing nothing but drive up orders for my store; I've done drive up more than anything else and I'm usually doing it alone. Anyway, at my...

i have been working the desk for about 3 weeks now. I'm currently a seasonal hire but would love to keep the job! is there a way for me to do defects directly from the pos rather than on mywork. i feel as if it's more tedious, especially when it gets super busy. i would love to quickly tap a...

I have worked the service desk for around 2 years now. Recently we have been slammed as I am sure others have experienced. What kind of set ups do you guys have to make taking multiple drive ups at a time? Making sure orders aren't getting mixed up or lost? What about double honks, do you...

Hey guys! So I’m in charge of guest service and trying to prepare for Q4, I’m trying to search a good way to help my team with drive up and OPU orders. If you could toss up some ideas of how you process and pull orders that be amazing! I’m literally running out of ideas!!!

I had a guest want to return an item. They used a merchandise card to purchase a portion of their transaction on the receipt and another portion of the transaction on a credit card. They had other items on the transaction. But when I did the return the system wanted the return to go back on a...

I’ve been a cashier for about 2 years, and now they’re training me at guest service. However, I have only been trained on how to do simple returns, drive ups, pick ups, and some other easy stuff. I have no idea what to do with defected items, salvage items, or anything of that sort. I just still...

Hey all. So I’ve been at target for 4+ years already and I’ve only worked cashier shifts most of my time there. I’ve had tons of shifts at SCO, guest service, OPU, and have even covered almost entire shifts as GSA because the actual GSA would be busy and hand me the keys and the schedule and let...

STICKY NOTES!

Been working guest services for a while. Whenever there is a no receipt return and you try to up the return value, the POS just says "To Continue, Pick NO" K1-Yes K3-No. What exactly does it mean? Did this screen used to say something different?

Today when I was working in beauty I was talking to this lady who had an eye makeup remover that she bought previously that didn’t work out. (She had it with her when I was talking to her) Obviously since she didn’t like it she could return it. Only problem was later after she returned it, the...

I'm kinda bored of cashiering all the time. I want to be yelled at instead and would like to be cross-trained to work the Guest Services desk. What do I need? Been here 60 days Is it better not to be cross-trained? Will I regret it? What all does it consist of?

A guest came in today to return an item they had bought via order pickup 2 days prior. However, we were not able to because the page for their order said the item was no longer available for return. The only time I have seen this message since working guest services was when the receipt had hit...

IS ANY OTHER STORE DOING THIS TOO?; I don’t know if this is a problem only at my store, if it’s a problem to anyone else, or if it’s acrually from corporate’s orders. Basically, only one GS TM can work morning and one night. No such thing as a mid shift or more than one person per shift. And...

I have heard a ton of stuff recently from my TMs about how angry they are that Food Ave makes more $$$$ than a GSA/SEA in this new pilot model. These TMs are angry enough that they’re switching work centers (to electronics or something) to get a 0.50¢ raise. At my store at least, the GSA/SEA...

Hello friends! I am a recently promoted Service and Engagement Lead at a pilot store (moved up from Electronics). I am posting on this thread to see what other SELs or GSTLs do in their store to motivate MyCheckout Sales. We are doing quite poorly in MyCheckout sales in general, part of which...

Hello All, I was curious to know what the “yes desk culture” means for your store? Intially I believed it to be attempting most reasonable returns both reciept and no-reciept to give the guest the best possible experience. However, we have recently been told by leadership that we do not...

Any Electronic heads or AP heads know what’s the deal with Samsung having an additional letter at the end of the serial# on the actual item (in this case TVs) and not on the actual box? Ie. 0174 on the box, but 0174F on the TV Are there other companies that does this?