guest service

Hello everyone! I was wondering what are the daily routines for opening and closing at guest service?

Does anyone know how to add Ship to Store items to the store's counts? We have some orders that we found that haven't been picked up in months. We're having trouble removing them from their hold locations and adding them to our counts. It's not as easy to just remove them and put them on the...

During my last cashier shift, a guest insisted that I keep the $5 gift card he got for purchasing certain items. I told him that we were not allowed to accept tips of any kind, but he kept insisting and was getting a bit agitated. Reluctantly, I took the gift card from him. This happened towards...

I just found my "I Can Do That!" Measuring tape, and wondered if anybody else remembers that program. Most of you won't remember, but it was a precursor to CIHYFS and VIBE. When a guest asked for something, we were to answer, "I can do that." "Can you show me where shoes are?" "I can do...

Has this happened at anyone else's Target? Today, Red cards weren't giving their discount... what a fiasco, we ended up having to manually give them their 5%. x_x

Does anyone else have an incompetent or inefficient TL/GSA?? I have worked at Target for almost a year, and the entire time I've been Guest Service, I feel like I am always picking up slack, not only for other TMs, but my GSA. I work in a very low volume store, so we only have two GSAs (unless...

Hey guys, Quick question; just wondering if anyone knows the sap number for the zebra label printer labels for photo lab orders. We've run out and my ordering GSTL isn't in trouble building ATM to order more. Thanks

I couldn't think of a damn title. So, you know how *christians* are occasionally refusing to sell cakes, flowers, pizza, whatnot, to gays on the grounds that it offends their precious religious sensibilities? Well, can I refuse service to a guest who is being openly preachy and bigoted? 'm...

I've heard briefly about this app, also looked over what information is available on the Target Wiki, anyone else know anything new? It would help me as a Service Desk TM, if there an iPad next to the gift registries or something where guests could use the app to purchase online-only item.

How many other stores have had their guest service completely overhauled? Our store just changed from reshop to go backs as the proper terminology, and team members now have to "own their reshop" meaning any mixed reshop they find, it's their job to push. How this actually works is lots of...

So I'm curious if this is company wide or just come from our group leader. We are starting to hear things like the GSTL can no longer back up cashier in any capacity, assist guest service or do really any other task such as stock candy, set SPLS or zone one spot. It hasn't gone into effect yet...

Did anyone else location get rid of all the reshop carts at GS. at my location it use to be: (2) three tier carts for HBA Soft Lines Chemicals Stationery/ Kitchen Domestics Toys/electronics Market Seasonal Now there just one cart for Softlines and one for Hardlines....HBA still have their...

When I first started my old stl said the best way to keep wic guests to shop more often is if they want an item but it is out of stock to replace it with similar items. Example would be if they wanted a wicable cheese but we didnt have the correct size we'd give them smaller sizes equal to the...

Today was my 90 days and during the conference I had with my GSTLs, they asked if I'd be interesting in cross training. I told them I might, and that I like hardlines (the only other area I've ever experienced besides cashiering)! I was just wondering how this whole process would go. Right now...

So my AP is very adamant about making sure we at Guest Service match the serial numbers on products to the number on the receipt when doing returns. If a product is purchased online to be picked up in store, the guest receives an email with a barcode that they can use for returns. In the email...

Lately we've been hit with a monsterous amount of softlines and HBA returns with no receipt. It isn't uncommon to have nearly 1,000 dollars a day in these obviously fraudulent returns, and it is getting worse. Our STL has stuck with the this is the yes desk and we need to process every return...

Hi. Former cashier, but have been working GS for a few months now. I've searched threads and have already found out things I didn't learn in my training. Thanks BR!

i don't want to go to my store when its my time off. or i'm traveling and i'd end up going to a target. i know steps they can take. i ask politely and never ask for overrides just cause i'm a team member. people are so rude when i ask them. i've had people let me call a team member # and i let...

Are Softlines usually crosstrained for Guest Service? That is something that I definitely don't want to do >.< Darnit

Recently we changed our sort carts and consolidated two areas into one. However, when we scan an item it will still give the old cart. So people who don't come to guest services often will sort items into the wrong cart. How do we change the cart that shows up when an item is scanned in sort...