returns

Do y'all open the box when it has clearly never been opened?

For some reason guest services is being trained to down price items that were purchased with manufacturer coupons resulting in the customer not receiving they're full entitled return value the policy states only store coupons will be subtracted from the return, manufacturer coupons do not get...

I know no returns till 4/16. A few exceptions are being made. What is the official requirement of what is to be done with that shit? I know I saw it somewhere, but I can't find it. I hope that date gets pushed out by a month though. I also hope they say no returns from paper/chem. Thanks!

Target+ are my new nemesis! Are we really supposed to ship out each like item (same dpci) separately? A whole case of 20 small items that are Target+ to be shipped separately will cost almost $100. That really makes sense...

Has anyone encountered online only item returns that are still on the website but won't scan in stores? The item also doesn't have a DPCI in the online item description. It's happened to me twice in the last couple of weeks. We made it right since the guest just wanted to exchange but I'm...

Today I was working at guest services, and when a guest was making a return WITH a receipt, the register prompted me to scan her ID. I thought this was the weirdest thing and I had never encountered that before. Has anyone else ever had this come up?

Today when I was working in beauty I was talking to this lady who had an eye makeup remover that she bought previously that didn’t work out. (She had it with her when I was talking to her) Obviously since she didn’t like it she could return it. Only problem was later after she returned it, the...

A guest came in today to return an item they had bought via order pickup 2 days prior. However, we were not able to because the page for their order said the item was no longer available for return. The only time I have seen this message since working guest services was when the receipt had hit...

Hello All, I was curious to know what the “yes desk culture” means for your store? Intially I believed it to be attempting most reasonable returns both reciept and no-reciept to give the guest the best possible experience. However, we have recently been told by leadership that we do not...

Target Storefront™ : Target - https://www.target.com/c/target-storefront-/-/N-storefront Looks like Target's getting into the marketplace business now too. These can be returned in store, but they *cannot* be resold or sent to salvage. They don't even have DPCIs. If the guest doesn't have the...

Has anyone else noticed the system denying more returns without a receipt than usual? Over the past two days, I have had over ten returns denied unless they have a receipt.

So I’ve had this question for the longest time and haven’t really gotten a concrete answer from my GSTLs but what is the point of these? It’s supposed to help us with fraud but how? You can still cash them out so theyre just different colored gift cards that can’t be reloaded. Anybody have any...

Anyone who worked in the checklanes know how annoying guest can be when it comes to airbeds. We have signs in the aisles but "guest" take them down all the time. At least once a week I have to deal with that one sassy guest who says the inevitable "where on the receipt does it say that I can't...

I hadn't seen a thread for this but we got our cards in but our system hasn't prompt us to use them yet. Thoughts? Opinions?

I'm seeing more and more returns that we either have to process as no receipt return or we have to get the guest to pull up their account on their phone for the return barcode. Scanning their packing slip or their debit or credit card does not work. It takes too long, it's inconvenient and I...

So tired of the "attempt" every return. no matter the condition or how old the item is. It's all about making it right and not wanting a bad survey. Don't get me started on the fraudsters. I do see an increase with them when anything goes. How does your store handle these?

What exactly do we do with damaged items that are returned by the guest via UPS? I was told to refuse it so it could be returned to Target.com but that doesn't make any sense to me.

Question! What's our policy on the 10 Days of deals/ Black Friday deals? For example, today was 25% off Beauty. Can a guest come in with a receipt from the previous day, and get an adjustment? And how about for Black Friday deals? Today, I had a guest try and price-match a pair of headphones...

Lately we've been hit with a monsterous amount of softlines and HBA returns with no receipt. It isn't uncommon to have nearly 1,000 dollars a day in these obviously fraudulent returns, and it is getting worse. Our STL has stuck with the this is the yes desk and we need to process every return...

Has anyone else had any issues with looking up returns from a debit card? I, along with several other Guest Service Team Members, have had several incidents over the past couple of days where guests have sworn or even have proven to me that they bought an item on their debit card but it doesn't...