Archived Increase of needing a receipt for returns

[Frontlanegirl]

Has anyone else noticed the system denying more returns without a receipt than usual? Over the past two days, I have had over ten returns denied unless they have a receipt.

 

[NKG]

Has anyone else noticed the system denying more returns without a receipt than usual? Over the past two days, I have had over ten returns denied unless they have a receipt.

Good. When I have people show up with 2 bags of random crap AND no receipt I just want to bang my head.

 

[garbage]

Finally. I've noticed the amount of returns that I need to deny have gone drastically done as well.

 

[Anelmi]

Yep....but it was weird. One TM started the return, got the "exchange only" screen. The guests come back with a ton of items (not necessarily in the same department as the return) and now I'm the one processing the return. Use their ID and instead of "exchange only", I get the "no receipt, return denied" screen. They were not happy. And I was wondering how the other TM got a different return privilege screen than I did.

Regardless, they were super sketchy so I was glad they were shut down.

 

[Handcart44]

Target computer system has finally started to grow an independent brain for fraud returns or its losing its mind by not remembering without a receipt.

 

[Frontlanegirl]

Once they hit their no receipt limit using their I.D. I've noticed the system denying the return and not allowing them to exchange.