service desk

i have been working the desk for about 3 weeks now. I'm currently a seasonal hire but would love to keep the job! is there a way for me to do defects directly from the pos rather than on mywork. i feel as if it's more tedious, especially when it gets super busy. i would love to quickly tap a...

I'm kinda bored of cashiering all the time. I want to be yelled at instead and would like to be cross-trained to work the Guest Services desk. What do I need? Been here 60 days Is it better not to be cross-trained? Will I regret it? What all does it consist of?

IS ANY OTHER STORE DOING THIS TOO?; I don’t know if this is a problem only at my store, if it’s a problem to anyone else, or if it’s acrually from corporate’s orders. Basically, only one GS TM can work morning and one night. No such thing as a mid shift or more than one person per shift. And...

Hello All, I was curious to know what the “yes desk culture” means for your store? Intially I believed it to be attempting most reasonable returns both reciept and no-reciept to give the guest the best possible experience. However, we have recently been told by leadership that we do not...

Closing the service desk tomorrow for first time ever and anyone have the routines?

I got promised by one of the GSAs at my store that I could try working at the service desk tomorrow and see how I like it. What should I know before I go in? I figure that I won't be told everything in my training, so I think it would be helpful if I came in already prepared.

So anybody who's ever worked at Guest Service knows these returns where the guest has no receipt, "paid cash," and just so happens to have their I.D. all ready to go. While the rest of the world works hard to earn their money and do things the right way, here come these a******* who think...

Hey guys! My name is Ashes, and I've been hired as seasonal hardlines. Also, back up cashier. I am definitely excited after my first day of training, however still concerned. I have NO IDEA how to clock in when I show up at 8 on Tuesday. I was hoping to maybe get some step by step instructions...