Archived Return Loophole?

[TwerkforRedcards]

hi everyone, I’m new here but I was wondering if I could inquire about a return since lurking has proved helpful on this forum. Today a Customer returned a game, they had their receipt but the game was acquired off of an exchange of another game. Sometimes people do change their minds and exchange games, but I know we also must have them exchanged if they are opened. Should I have denied that return, or does the unopened game override the exchange?

 

[Amanda Cantwell]

hi everyone, I’m new here but I was wondering if I could inquire about a return since lurking has proved helpful on this forum. Today a Customer returned a game, they had their receipt but the game was acquired off of an exchange of another game. Sometimes people do change their minds and exchange games, but I know we also must have them exchanged if they are opened. Should I have denied that return, or does the unopened game override the exchange?

If the game was unopened, and *they had their receipt when doing the first exchange* you can give them their money back no problem.

 

[redeye58]

Yep, the return overrides the exchange (which was likely the result of an opened game) but because the one they're returning was unopened there's nothing to stop them from the return.