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A guest came in today to return an item they had bought via order pickup 2 days prior. However, we were not able to because the page for their order said the item was no longer available for return. The only time I have seen this message since working guest services was when the receipt had hit...

Hello All, I was curious to know what the “yes desk culture” means for your store? Intially I believed it to be attempting most reasonable returns both reciept and no-reciept to give the guest the best possible experience. However, we have recently been told by leadership that we do not...

hi everyone, I’m new here but I was wondering if I could inquire about a return since lurking has proved helpful on this forum. Today a Customer returned a game, they had their receipt but the game was acquired off of an exchange of another game. Sometimes people do change their minds and...