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  1. GSAguy

    Archived TL Positions

    I've noticed that there are TL positions out there that my store doesn't have. For instance, APTL. Would that be in place of an ETL-AP or in addition to? Same thing with HRTL.
  2. GSAguy

    Archived OPU/myGO

    So at least half of the phone calls we get for GS I would say are guests wanting to extend their pick up time frame. Usually letting the guest know that they will get an email with the option to extend it a day will do the trick, but every now and then, the guest will ask it to be extended for...
  3. GSAguy

    Archived Dealing with difficult guests

    So something that kind of bothers me... every now and then, there will be a guest wanting something beyond what our policies allow. For instance, a guest was trying to return an item that had a separate return by date on the receipt which had already passed, therefore the POS would not allow the...
  4. GSAguy

    Archived Greetings

    Hi everyone, I’ve been reading around the site for several months, since I was first hired and searching for things related to my new job. I’m definitly glad I did, because I think I may have learned just as much from here as I have from on the job training. Not bashing any of the people that...
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