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I was just coming on here to look for this. If I get one more guest saying she saw the cat and jack thing on TikTok I will tear my hair out. What you are describing is a no receipt return. I will try to return what you have and if it works great and if it doesn't it doesn't. And the clothes are...

Doing price matches all day yesterday was so irritating. Why can't we just have the same sale in the store??? The new pos does not recognize exchange receipts either. I actually don't hate it as much as I thought I would. It's much simpler than the og machines in a lot of ways. If they fix...

Ours has been open for months...we have the fulfillment coolers in the starbucks eat in area

Hmmm. I think breaks are really easy at my store. The SCO makes the breaks for the front end and guest services although guest services is allowed to make adjustments as needed. We print two grids for each dept and write them on the grid. Guestto service and the lanes cover each other...

Very interesting about not having dedicated drive up people. My store tried to do that in the very beginning with just one guest service team member and it was a shit show. It quickly changed after that. We usually have two dedicated guest service team members to open and close and at least...

I think I would have to know more about what issues you guys are having at service desk every day. I've been exclusively service desk for about ten years now. Be patient, don't let guests rile you up. Be nice, most guests just want someone to be nice to them and listen to them. Keeping it...

We still do rain checks at my store but guests asking for them is super rare. We never really had any issues with rain check fraud tho.

We're not processing orders early for stuff like that. It's when a guest has 30 items in their order and they don't say that they are on their way. We can agree to disagree that's fine but I'm not going to say it's never necessary or that two minutes is unrealistic.

I don't see anything wrong with processing a drive up order early if it's necessary. The two minutes metric is unrealistic, especially when we are not always notified and when they keep adding stuff. We now have fresh produce which is not close to guest services but the time is still two minutes...

We still have cleaning shifts at my store. They have a nice new plexiglass station in front of the carts where they clean carts and offer masks and sanitizer. I really haven't seen much push back on the mask mandate but my state has had one for months. The occasional child is sometimes...

I kind of like that. Its just as annoying when they call the store saying that they are outside for a regular pickup and would like it brought out to them. I think I love your idea Amanda of letting us process the order if the guest picks up the item themselves. Although I still think if the...

Can we talk about OPU? I'm so frustrated with the constant stream of guests who come in early for order pickup when its not ready and getting angry about it. Its like suddenly everyone thinks that if they show up in an hour that their order will magically be ready and waiting. When in...

Interesting discussion. We used to do this. Now it's just a free for all. We are generally undercut by an overzealous, make the guest happy etl when we try to enforce anything these days.

Our state has had a mask mandate for months now and we enforce it. Thankfully leadership takes it very seriously at my store. As for taking masks off in tsc...it's tsc. You can't eat with your mask on. We may have our masks off but we still social distance. That's common sense.

I absolutely hate that we can no longer do defectives on the register. It's going to be hard for keeping track of what's been done especially toss. It also doesn't always process the defective under the right label. I really wish corporate would stop trying to "help" us.

TTOG who didn't want me touch any of her things even though I was wearing gloves and we are constantly cleaning. Stay home or do self checkout. Maybe try wearing gloves or a mask yourself if you are so concerned about being "contaminated." I don't want to ring you up anyway.

We've been using three tiers for like a year now I guess. It's a pain in the ass because we still don't have that many. We have a z rack for style as well as a shelf for folded reshop which they never empty. We are also back to sorting reshop at gs even though there's no space for it after the...

We only have one older guy who does it. I assume that he is a collector but I could be wrong. He always has his receipts and compliments me on my fast returns lol. There are far more annoying regular guests.

I actually kind of miss photo. We were the only target in our area with working kiosks and knowledgeable team members. We also made tons of money especially on holidays. It went away with the remodel. Guests still ask about it every week.

It's like a whole thing at my store. They can refuse their basket and basically yell at us if it's not up to their standards.