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    Archived Guests Questioning price-- how to respond

    1) If you're not comfortable changing the price for the guest, then turn your light on and the GSA/GSTL will help you. They'll most likely call that department to check for misplaced signs. If by chance there is a misplaced sign for the product, the leader will change the price for the guest...
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    Archived Hows your job satisfaction?

    Front end Leadership is meh. My direct TL is useless to me, the other TL is incredibly useful to me but I rarely get to work with them. STL scares the shit out of me and I'm ready for them to leave our store, they've been here too long and they're a tyrant. I'm new to this workcenter. My...
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    Archived What have you broken at Spot?

    Dropped a walkie in the toilet by accident once
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    Archived Anniversary time!

    Next week is my 2 year, had a big orientation group too and only three of us left. Man, I work with people who are going on 20 years, and I just don't get it. Like I'm already bitter and salty about my job lol I'll probably barely make it to my third year.
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    Archived Cashier Speed Removed

    And I don't know about anyone else, but I feel like I'm being rude when I'm scanning items really fast and knocking out the guest's transaction in a minute or two. It makes me feel like I'm rushing the guest, when really I'm just rushing the computer system. I don't like cashier speed being...
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    Archived Cashier Speed Removed

    I understand speed being a metric to motivate the cashiers who are constantly red or yellow, but when I backup cashier and fly through scanning only to hit total and have the guest take minutes to figure out how they want to pay or pull up coupons or cartwheel or some other stuff, it's...
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    Archived Is it normal for stores to have basically no training?

    I'm coming up on two years now and when I started, my training was two weeks and I had 20 hours both weeks. I had a learning plan that was checked off and followed up with. Now I'm moving to a new work center and my "training" was 20 hours total, no learning plan or any type of plan for what I...
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    Archived Honoring price challenge under $20 rule

    I guess our cashiers were abusing the price challenging and changing prices a lot, so my gstls said the cashier is empowered to fix any price challenge of $5 or less. Anymore than that, it's a blinker and the GSTL will call the department to verify the challenge. Anyone know what actual best...
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    Archived Price Match at Checklanes

    So the metric that is stressed is cashier speed, but then they're going to add price matching ability at the lanes?--which will take time for the cashier to turn on their blinker, takes time for the GSTL to respond to that blinker, takes time for the GSTL to verify the price match (I'm assuming...
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    Archived New Spider Wrap

    I hate hate hate the new spiderwraps. I use spiderwrap for fragrances in my area that are high theft or just high dollar amounts. The new spiderwraps can't get tight enough, you can slip a few fingers between the product and the spiderwrap and can easily take it off the product. Found quite a...
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    Archived Cosmetics revisions totally wonky?

    Yes there was a post on workbench about how they either sent the wrong label strips or the schematics are messed up (explaining the P's instead of F's with the locations). It said to hold off on the revision but ours is already done lol. Just make do with the current schematics and all the...
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    Archived Discontinued Items

    At our store, the team lead of the department the decode is part of is responsible for pulling it out of the back and flexing it into their department. Or in my case, as a cosmetics brand team member, I am responsible for all decode in cosmetics/beauty.
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