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That's what I thought but I've never actually processed one in which the guest has actually returned! Another question, how long are you supposed to retain the items in the paid and left bin?

Question for my fellow Service Desk TMs! What's the process for paid and lefts? I know how to ring the left items and log it in the paid and left binder, but what do you do if the guest comes back? If you still have the items at GS do you just give them to them? What do you do if the...

My store is undergoing a remodel to become a pfresh and we're also redoing our checklanes to have integrated guest service (IGS, when the service desk functions as both a return center and express checklane). I was wondering if anyone on here works at a store that has IGS and how it...

1) For Redcards you scan the pamphlet at the end of the transaction before you hit total (you can also start an application without the guest buying anything by scanning the pamphlet). After you've scanned it in, hit total and it should prompt you to enter some of the guest's information...

Thanks, that's what I was planning to do!

I think I can help with 1. I usually ask at the beginning of the transaction if they have any gift cards or coupons to use and if they do I tell them that I will need to scan those before they swipe their card through. Of course, some guests don't listen and still swipe their card through...

My store is remodeling right now and we have some registers that are closing to go under renovation. Last night we shut down 3 of our registers. The closing GSTL took out the money of the closing registers but did not put new start funds in. Thus leaving me with 3 extra start funds in the...