My store is undergoing a remodel to become a pfresh and we're also redoing our checklanes to have integrated guest service (IGS, when the service desk functions as both a return center and express checklane).
I was wondering if anyone on here works at a store that has IGS and how it worked/changed how you worked the Service Desk.
When you get scheduled does it come up as Service Desk or as Cashier?
Is there ever time to do repackages?
Are you ever able to kind of keep guests away for non-returns when you need to work on defectives at the end of the night?
I'm kind of worried because our express lanes are ALWAYS busy and another store in our area got IGS last year and they're already going back to normal GS because no one, including the guests, liked it!
I was wondering if anyone on here works at a store that has IGS and how it worked/changed how you worked the Service Desk.
When you get scheduled does it come up as Service Desk or as Cashier?
Is there ever time to do repackages?
Are you ever able to kind of keep guests away for non-returns when you need to work on defectives at the end of the night?
I'm kind of worried because our express lanes are ALWAYS busy and another store in our area got IGS last year and they're already going back to normal GS because no one, including the guests, liked it!