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We have shifted to an all out war against our couponers that come in. When we first see them we make note of what lane they go to. If it is a cashier that I don't entirely trust to deny coupons, I will wait till the couponers unload then I will have the cashier switch out with someone else who...

I had a guest the other day who wanted to exchange an open defective video game so we had her grab the new one and we opened it as policy dictates. She was not the happiest camper so the guest service TM called me to the desk. She proceeded to tell me that it wasn't our right to open the game...

To that one guest who argued with me to no end. I tried to reason with you that the toy you thought was half off was probably hit by a cart and moved over a spot on the bottom shelf but you would have none of it. Had you not said the magic phrase ("can I talk to your manager?") you would not...

I don't mean to shift gears here, but today I updated the comments and there was nothing to the effect of "you should open more lanes" or "you have xx lanes but only 3 open?". It honestly blew my mind. It also was weird because our checkout is fast score finally made it to green! Our Target may...

According to the price match training on the iPad as long as it is the same item, is instock online, and the price is available online without having to log in to see it, it's a green light. On a side note I had to help a TM through price matching today and noticed that when it came to the...

To the guest who called tonight with a question I hadn't yet heard in my 4 years at the front. She got an item as a gift on her registry and found a coupon for said item. She was wondering if she could redeem the coupon on the item she got, as a GIFT. I did my best to keep a straight face while...

Fun Fact: With supervisor numbers you can change the price up, at the guest service registers at least. It did question me though because once I changed the price up it said "To continue press no" (K1 was yes, K3 was no). It felt like the computer was pulling a matrix on me and asking if I...

I had a guest like this a few months ago and decided to play her game, but with my rules. I offered a 2% discount (roughly $0.75 off). The look on her face was priceless!

The state to our left has an agreement with our state that they get all sales over $50 tax exempt. The Canadian province to our north has the same deal but we can't do it at the register because they have to go through our state government.

To the dude who claimed he was a lawyer yet looked like a homeless guy. At first I rolled with your complaint about how my cashier accidentally scanned your eyes with the hand scanner but I soon became suspicious. You claimed this offended you and were ready to sue while telling me that you had...

I know this thread is normally about the obscure comments we get but we got a comment that made me feel all warm and fuzzy inside this week. This goes out to the guest who said she appreciated the efforts of the GSTL/GSA (obviously didn't use those terms) that day who worked to reduce the wait...

I've received the same response. I wanted to do whats right for the guest so I may have bent the truth and told 718 that I had the "receipt" but couldn't read the VCD. What I really had was the InsidePOS print off that only had the receipt number. If I feel the guest is right I will pull out my...

We started doing something similar a couple weeks ago. We call them HUSH walks which stands for Heads Up Say Hi. This is done by the sales floor hourly right after the indyme lady says that a restroom check is needed and is called out by the GSTL. When they are called out we have our team...

Today I had a guest insist that you get 10% off with the redcard. His reasoning was due the signs on every aisle that say 5% today and every day and under that say save an extra 5% with the redcard. He figured you add the two together for 10%. Long story short myself, the LOD, and a team lead...

I work at a super which obviously has two entrances. About a year ago one of the comments said "Have more than one door." It's a classic.

Are you sure she isn't a triplet? :eek:

Whenever I cashier my personal policy is "If you don't talk to me, I won't talk to you." It seems like when I say hi to people who are on the the phone I just get an evil look. I gave up and started only telling them their total if they are on the phone.