return fraud

Any Electronic heads or AP heads know what’s the deal with Samsung having an additional letter at the end of the serial# on the actual item (in this case TVs) and not on the actual box? Ie. 0174 on the box, but 0174F on the TV Are there other companies that does this?

Has anyone had a guest come up to the Guest Service and insist on doing a card look up return for items that you know are regularly coupon-ed? I had a guest do that today and we took extra steps to make sure that she got the value she paid for it instead of the MSRP of the item. (This guest is...

My STL has started a policy of absolutely no returns without a receipt (or the original card) it was purchased on. Not even a store credit, anyone else doing this?

Let me know if this is in the wrong place, but I have a question about returning clearance items. I know you can, but there's been this guest returning a PLETHORA of high priced clearance items for months now, and I can't figure out what he's doing. Who does that?? It would be an easy answer...

I know you front end people will have some great stories for us

So anybody who's ever worked at Guest Service knows these returns where the guest has no receipt, "paid cash," and just so happens to have their I.D. all ready to go. While the rest of the world works hard to earn their money and do things the right way, here come these a******* who think...