JustJoe
"Can you go to 3, please?" *Turns off walkie*
- Joined
- Nov 19, 2012
- Messages
- 535
I've been working more and more operator shifts lately, so I am starting to see some areas that could use improvement. Target loves to "simplify", so here are is one of my requests:
Treat phone calls like FAST calls. Operator answers the outside call. "Thanks for calling Target, CIHYFS?" and we go to park the call but instead of calling it out over the walkie it says in that familiar voice "Electronics has a call holding on *blank*, who is responding?" The operator would have a table of departments by the phone and would just park the call by typing in a 2-4 digit code (I hear some stores have lines like 2283 and stuff like that, we only have 33-36). When that call gets answered (just like we are used to doing already), it would clear the FAST response. Call response would be scored just like call buttons.
Sorry but not picking up a guest call promptly is a pet peeve of mine, especially when there is no accountability.
Treat phone calls like FAST calls. Operator answers the outside call. "Thanks for calling Target, CIHYFS?" and we go to park the call but instead of calling it out over the walkie it says in that familiar voice "Electronics has a call holding on *blank*, who is responding?" The operator would have a table of departments by the phone and would just park the call by typing in a 2-4 digit code (I hear some stores have lines like 2283 and stuff like that, we only have 33-36). When that call gets answered (just like we are used to doing already), it would clear the FAST response. Call response would be scored just like call buttons.
Sorry but not picking up a guest call promptly is a pet peeve of mine, especially when there is no accountability.