- Joined
- Nov 23, 2011
- Messages
- 15
I'm honestly baffled at my store. I'm supposed to stand up front and be available to the guests and team members. Yet with hours cut, I only have 1 cashier (2 if I'm lucky). Sometimes a self-checkout person. And then 1 or 2 at guest services. If you get a few full carts of groceries, that 1 cashier doesn't cut it. No one responds to backup so I take it upon myself to jump on and help alleviate the line because everyone "wants a cashier, I don't get paid to do self-service." Then management yells at me that I left my post and that I'm not supposed to jump on. This doesn't even include what happens when Drive Ups and the Service Desk get backed up, let alone a call-out or two up front. Everyone is so involved in SFS and OPU that no one comes up front anymore. And with little help on the sales floor anymore, well all the guests come up front to me to complain and insist I go help them. How do you guys deal with this in your store? Is there a few tricks I could be doing? Or, as I suspect, this is just the way it is. Curious to hear about your experiences.