I am incredibly confused about in-stocks right now, and the two other persons on the team training me are confused as well. Apparently in-stocks is up in the air because nobody knows exactly how scanning operates.
Assumptions:
One person thinks that when you scan an item and it shows for example: 13 on-hand Backroom: Yes and there are none on the shelf this means:
a) The total both on the shelf and in the backroom is the on-hand total. (We all agree on this)
b) If there are none on the shelf, enter 0 to generate a pull. (Makes sense to me)
c) If there are none on the shelf, 13 on-hand, Backroom: No then don't put 0 even though it says to enter how many you see there. Just void the scan and hope that eventually they turn up. (Maybe? Someone could have put them in the wrong spot, though we check the entire area well to make sure this didn't happen or they aren't on a flex endcap somewhere or in a re-shop basket)
Another person thinks that when you scan an item:
a) If there are none on the shelf and 13 on-hand and backroom: Yes void scan and don't do anything. the system will know we are low automatically and generate a pull. (maybe and maybe not. maybe the system think there are enough currently out and it won't generate a pull because it thinks there are enough on the floor)
b) If we put 0 in this case, it will zero out the number of items on hand and we will mess up our inventory. (not sure I believe this as it seems to me it would just let the system know there aren't as many on the floor as it believes)
c) If there are none on the shelf, 13 on-hand, Backroom: No then put a 0 so it will correct our inventory and order more. (We actually give it a couple days first then put 0 so it will reset our on-hand count to 0. If it hasn't been re-shopped, re-stocked or found by then we probably don't have them.)
Anybody know how the system works? I've only been there two weeks and they have me really confused. They say just because it says to put how many you see here doesn't really mean that. Also, anybody know what goes into the scoring for In-Stocks? When I asked they all said they have no idea, but we'd all like to know so we can raise our teams score.
Assumptions:
One person thinks that when you scan an item and it shows for example: 13 on-hand Backroom: Yes and there are none on the shelf this means:
a) The total both on the shelf and in the backroom is the on-hand total. (We all agree on this)
b) If there are none on the shelf, enter 0 to generate a pull. (Makes sense to me)
c) If there are none on the shelf, 13 on-hand, Backroom: No then don't put 0 even though it says to enter how many you see there. Just void the scan and hope that eventually they turn up. (Maybe? Someone could have put them in the wrong spot, though we check the entire area well to make sure this didn't happen or they aren't on a flex endcap somewhere or in a re-shop basket)
Another person thinks that when you scan an item:
a) If there are none on the shelf and 13 on-hand and backroom: Yes void scan and don't do anything. the system will know we are low automatically and generate a pull. (maybe and maybe not. maybe the system think there are enough currently out and it won't generate a pull because it thinks there are enough on the floor)
b) If we put 0 in this case, it will zero out the number of items on hand and we will mess up our inventory. (not sure I believe this as it seems to me it would just let the system know there aren't as many on the floor as it believes)
c) If there are none on the shelf, 13 on-hand, Backroom: No then put a 0 so it will correct our inventory and order more. (We actually give it a couple days first then put 0 so it will reset our on-hand count to 0. If it hasn't been re-shopped, re-stocked or found by then we probably don't have them.)
Anybody know how the system works? I've only been there two weeks and they have me really confused. They say just because it says to put how many you see here doesn't really mean that. Also, anybody know what goes into the scoring for In-Stocks? When I asked they all said they have no idea, but we'd all like to know so we can raise our teams score.