- Feb 11, 2021
Houston, we have a problem. So there is a fellow TM that has an ADA in place that made my store obligated to accommodate to her needs. She filed this when the team made the decision that she would not be a good addition to the team because she brought down the morale and just had lots of attitude and tried to be the boss when she had only been working SFS for two weeks. She was moved to SFS from S&E when she filed the paperwork and she has been awful. Recently our team has had lots of problems with her because now she will not even pick batches of OPUs or regular ship carts. I’m not sure how to approach the situation considering I am just a TM. The whole SFS team has been verbally attacked from her when she doesn’t get her way so this clearly is not a good spot from her. My question is why work in retail if you “can’t deal with customers”? If anyone has any piece of advice that would be much appreciated.