I'm Lost! Being the operator

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May 14, 2013
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Hello, first time poster here. I just transferred back to my old store, where I once worked in photo. While I was gone my store went pfresh and now the photo lab assistant is also serves as the operator. To make a long story short, I took a photo lab shift without realizing I would have to be the operator as well. (I have never been an operator). Does anyone have a guide on how to work the phones/transferring calls? My store uses the "2280" and "2281" system etc... Any info appreciated. Thank you.
 

buliSBI

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Jun 17, 2011
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A lot of stores just send all calls to the overhead bell all day long. This frees up the operator to zone the areas near the fitting rooms.

At high volume stores, it all about phone management.
 
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