Archived Best Practice for Instant Substitutions in Softlines?

[obx]

Im confused, I thought you couldnt leave Rain Check on Tables/Bras?? Can you?

 

[Rarejem]

We do not, but we will offer a raincheck to the guest. You can VIBE them with an appropriate substitution. (another shirt, bra, etc. at the same discount - will have to be done at the register.)

 

[obx]

ok, so do you put a rain check up?

 

[zann1209]

Only put up rainchecks for socks, underwear and undershirts. No bra's or clothes. If the guest wants a raincheck, someone from softlines can get them one BUT Brand or In-stocks don't do it.

 

[Hardlinesmaster]

Smile & say here you go!

 

[Rarejem]

ok, so do you put a rain check up?

Only on basics - packaged underwear and socks.

 

[Hardlinesmaster]

I did try on other sections with soft lines tl who asked me, rj is correct. It don't work.

 

[walruses]

You can set them up but you aren't scored for it and it's very tedious so best practice says not to do it. Rarejem: you shouldn't be offering substitutions across departments though.

 

[Rarejem]

You can set them up but you aren't scored for it and it's very tedious so best practice says not to do it. Rarejem: you shouldn't be offering substitutions across departments though.

Not sure what you're talking about. I don't think that I said that. Substitutions have to be made from the same department.

 

[walruses]

Not sure what you're talking about. I don't think that I said that. Substitutions have to be made from the same department.

You can VIBE them with an appropriate substitution. (another shirt, bra, etc. at the same discount - will have to be done at the register.)

.. sounded like you were saying if you're out of stock on a shirt you could sub a bra. misunderstood i suppose.

 

[Rarejem]

You can VIBE them with an appropriate substitution. (another shirt, bra, etc. at the same discount - will have to be done at the register.)

.. sounded like you were saying if you're out of stock on a shirt you could sub a bra. misunderstood i suppose.

Yep...that's why I said "appropriate substitution".