- Joined
- Jan 15, 2014
- Messages
- 20
So the situation is this: I'm a SBTM and one of my co-workers recently noticed that a woman had been coming into starbucks every week trying to return a starbucks mug that she'd received "as a gift" and didn't have a receipt for. She was always directed to guest services. So I mentioned this to my ETL recently and told her the time that the woman came in. She said next time the woman appeared to call AP so that they can actually see her and make an ID. I'm just wondering exactly how I should handle it. Should I just call for a roll of quarters on AP's channel and then when they arrive say "this guest needs help finding guest services"? Should I tell them over the walkie (when she might hear me or someone else's walkie) that there's someone in Starbucks I need them to identify? I'm just not sure exactly what to do...