Archived Can team members fill out service requests and if so, how?

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Are team members allowed to do that? I only ask because according to the SFT guy I am supposed to do it when some degenerate breaks or damages one of the waves or crowns. He always says "fill out a service request" and I say "I don't know how to do that". Instead of him offering to show me how to fill one out, he just basically makes it seem like I should know how to do it. I always tell the ETLs if someone damages or breaks one of the waves or crowns because I don't want to be blamed for it. If I'm not allowed to do so or don't have the authorization, then fine whatever. For now, all I know how to do is fill out one of the red tags. I can't control what irresponsible flow and early morning backroom team members do to the machines. They simply don't care.
 

60SecondsRemaining

Former SrTL - Replen
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Log into Workbench, at the bottom, there will be a link that says "MyFacility Service Request" or something of that nature. Just click that, put in the info, and click submit.

It's all dropdown boxes and pretty self explanatory.
 

ETHICS DEMANDER

veteran team member/TL & ETL demolisher
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Its suppose to be a supervisor job only.. like cleaning up chemical spills.. and some leads feel very strongly about flexing their leadership muscles so I would only report it to a leader and fill out a red defective equipment tags
 

ETHICS DEMANDER

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Oh and by the way its stupid that these guys have to wait for a service request to do something.. I understand its so corp. Knows what they are doing but still I heard/seen some silly stuff like doorknob is getting loose because of a screw "fill out a service request".. seriously gimmie a screwdriver ill do it faster then it would take to report it to a lead and for them to go into system and fill it out and for you to read it etc.
 
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Yes you can put in Service Requests. If its filled out wrong, such as wrong area or asset your SFT came change it. I have TMs put in requests all the time. Ideally TMs should report it to a TL or ETL and they should put in the SR but most of the time they forget. You can put a quicklink for Service Requests on your Workbench home screen.
 

ETHICS DEMANDER

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My SFT did complain that he's now being asked to make sure cashiers turn the bags into cashoffice..and I agree when did that become his job?(its bad enough we got broken jacks in our backroom and numerous other broken things around store with tags from 6 months ago
 
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60seconds, thank you. Finally, someone with answers. I always tell the LOD if a machine whether it's the baler, wave, or crown is broken or damaged but 90 percent of the time, the message does not get sent from the LOD to the SFT. The only reason why I'm so paranoid over broken machines is because first I don't want to get blamed for it and second, that stuff affects my workload. If there is only one baler that is working, that means more bales will need to be made.
 

sigma7

Former ETL-All the Things
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Try having only one baler. And it's the blue one, not the green one. My baler is perpetually full!
 

Cel

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We have one green one that can hold ~ a single shopping cart's worth of cardboard, maybe 2. It's a recurring issue, especially when as a ULV outside of about 15 hours a week there will only be maybe 5 and change people in the store (sometimes only 2 or 3) who are certified to use the damn thing. I was trained how to use it (but not to make a bale) by a Sr TL one night, unfortunately his promise that he'd have someone else train me on that portion and then fill out the paperwork never materialized and he's going on a LOA soon (which at my store among TLs usually means he's never coming back).
 
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Guest

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After flow and early morning backroom team leaves for the day, I'm pretty sure that I'm the only one in the building that's trained to make a bale. It's sad that the training is like that.
 

mrknownothing

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Oh and by the way its stupid that these guys have to wait for a service request to do something.. I understand its so corp. Knows what they are doing but still I heard/seen some silly stuff like doorknob is getting loose because of a screw "fill out a service request".. seriously gimmie a screwdriver ill do it faster then it would take to report it to a lead and for them to go into system and fill it out and for you to read it etc.

I used to fix things at the lanes every now and then. If I didn't, it meant months of being stuck at the lane with one-armed bag holders until the GSTL would finally submit a service request. Needless to say, it was a lot easier to just search for a screwdriver and fix it myself. I'll take 10-15 minutes of getting my hands dirty over not being able to do my job properly.

My SFT did complain that he's now being asked to make sure cashiers turn the bags into cashoffice..and I agree when did that become his job?

Wait........what?
 

Cel

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There's like several things wrong with that statement...such as wtf do cashiers have to do with even touching a bag, that's the GSA's/GSTL's job. Also pharmacy but at my store they don't close their own registers because who knows why. So literally the only people who ever touch a single bag are the GSAs and the GSTL (and I guess the former GSAs/GSTLs who occasionally have GSA/GSTL shifts every so often)
 

Bored Food Aver

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Also, if you can't find any of the stuff on Workbench (like me), you can just search it. It pops up if you type in "myFacility" in the search bar.
 
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I got my butt chewed out by a TL because some dummy from the morning crew broke one of the waves and made it where it would barely move and wouldn't hold a charge. I left a red tag on it and WWIII happened.

I was told "you're gonna have to start to putting in service requests when you put a red tag on something".

I said "I'm sorry, I don't know how to do it".

Bully TL said "you're gonna have to learn"

I keep saying "I don't know how to do it"

Bully TL keeps saying "you're gonna have to learn"

Basically, instead of the TL offering to show me how to fill out a service request, I was bullied and berated about it.

From now on I'm just not gonna fill out a red tag. If some clueless dummy from flow or the morning backroom team breaks the wave or crown, it can just stay broken.
 

commiecorvus

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This is where you challenge upward.
You can go to your ETL and say, "The TL said I have to be trained to how to do service requests but he has never set up the training time, could you help me with this please. "
You'd be surprised how far that please will take you.
For that matter if he's a bully you probably aren't the only one who has noticed.
 
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Honestly, I shouldn't have to fill out a service request. That is leadership level work in my opinion. I'm not in a leadership role and definitely not getting paid leadership wages so that's that. I may learn how to do it sometime in the near future but I will take my time on it. And if something breaks, there will be no red tag or service request for now.

I can't help it that I work with idiots. Yeah, I know I complain a lot and bash other team members but if you worked at my store, you would understand my frustrations and complaints. Flow and early morning backroom team members at my store have broken the wave, the crown, doors to freezer and dairy cooler, and steels in receiving.
 
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Honestly, I shouldn't have to fill out a service request. That is leadership level work in my opinion. I'm not in a leadership role and definitely not getting paid leadership wages so that's that. I may learn how to do it sometime in the near future but I will take my time on it. And if something breaks, there will be no red tag or service request for now.

I can't help it that I work with idiots. Yeah, I know I complain a lot and bash other team members but if you worked at my store, you would understand my frustrations and complaints. Flow and early morning backroom team members at my store have broken the wave, the crown, doors to freezer and dairy cooler, and steels in receiving.
While I understand your frustration, your current tactics aren't bringing any solution. Didn't you say the broken equipment slows down your own process? I'd just fill out the form. Be part of the solution even if it's not your job.
 
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Our SFT is very pro-Service Request. He'd rather we filled them out all day long so he can prioritize his tasks on his iPad instead of having to try and remember all the things we ask him every day. I don't see how filling out the request is "leadership work". Yeah, in a perfect world your leaders would be on top of all the issues and be proactive about it, but with they way they spread ETL's and TL's so thin these days, it's physically impossible to be on top of EVERYTHING. Filling out the request form takes seconds, helps you get your stuff fixed sooner, and is one really good example of when taking initiative really pays off.

One thing to watch out for, FYI, is for anything that has to do with refrigeration. Anytime you create a service request that has to do with something running warm or cold (even slightly gray-area items), it makes you put in an emergency request that gets a tech out to the store ASAP. Helpful when you have an actual refrigeration problem, not helpful when you've just got a minor issue that can wait until the next day. My SFT tells me to put non-emergency refrigeration requests under "lights" so it doesn't trigger an emergency call.
 
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I am a minion of Target. Putting in a service request to fix a machine that a lazy dummy broke is not part of my job description. That is leadership responsibilities. I should be able to go to an ETL and say "hey, there is something wrong with one of the waves, can you please put in a service request for it". Next day, the service request is in. I've had countless times in which I took the word of ETLs and they failed to do it. With leadership like that, you understand why Target will never beat Walmart or Costco.
 
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I am a Perishable's Assistant and put them in all the time (PA's are like Specialist TMs). I remember I was praised for my first one. So if you find anything in market (And there is A LOT to look at over here, Gaskets FFS).

Let your PA/CTL know we can put them in if you aren't able. Although even if your "just" a TM I think it would look good to take the initiative, ask how to do it, and then do it.

As a PA, I would love for you to at least tell me, or even put it in yourself.
 
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