Archived Cashier questions

[HLN13]

Got scheduled for my first shift as a cashier -- can anyone explain some basic things to know how to do?

Like I know wic and that stuff

Just have no idea how to change paper or ink or anything like that

 

[Hazza43]

with wic make sure you do it before you start the transaction using K8 and make sure everything matches, in my store its really rare to do WIC but your may be different. it just asks for the check number and when it started and when it expires. just make sure the items are the EXACT same to what it says. and make sure they sign it.
to change the paper its really easy the best way to explain is how you put toilet paper on. for receipts its under so the front side of the paper is facing you coming from under it, the coupon paper is over and make sure the blank side faces out.
Always check for BOB and LISA so guests dont accidentally steal.
if a guest uses coupons just make sure you check if the coupon is real, and make sure it isnt copied if they use it. if it has a space to fill in the price fill it in or we get no money back, dont forget to keep the coupons in the drawer. if you need anything else just ask but im trying to go as fast as i can so i can finish my shift lol but ofc i probs forgot a lot of simple things

 

[SallyHoover]

You hardly ever have to change ink. Simple to do but the first time you need it changed flip on your light and someone will show you. For paper do the same thing the first time or two (if needed) flip on your blinker and have someone show you. New people need help until they learn, no one will be mad at you for not knowing.

 

[Hardlinesmaster]

It is highly to get a refresher course on cashier training. I am assuming that you did have it when you were hired at spot.

 

[buliSBI]

Its best to follow any Cashier provided training. Always ask questions or refresher.

WIC - Its always different and changes. But the guest's list must exactly match on what they are buying.

 

[HLN13]

It is highly to get a refresher course on cashier training. I am assuming that you did have it when you were hired at spot.

Yes, and I still backup cashier quite a bit, I just don't know the stuff like paper and ink and idk what we're supposed to do when we don't have anyone in our line.

 

[starfishncoffee]

Our store's cashier training hours are pitiful, so assuming you didn't get tons of training before you were thrown on a register, here are a few tips.

I always tell cashiers to keep all "payment media" (coupons, gift cards, etc.) accessible in case there's a register issue/etc. We had too many tossing gift cards as soon as they scanned them. Having to dig in the trash to find it in the event of "Void all Payments"/a register crash that can't be retrieved (and it does happen) is not a good look.

Basic bagging tips: don't make the bags too heavy (this is especially important for older guests, many of whom will ask you to rebag if they are, at least at my store). Don't put chemicals in the same bag as food, ever. I also wouldn't put chemicals (particularly anything that may bleach) in with brand-new clothing/linens. Same applies to meat with other items. Use your best judgment.

When guests use their own bags, I hang them over the bag holders. It's easier than putting them at the counter at the end -- though if a guest offers to bag, by all means let them.

Be sure WIC guests sign the checks and you fill in the amount. The amount can usually be traced, but if the signature isn't present, the state usually won't pay. This doesn't make the CO or AP happy.

Online price matching and Cartwheel can't be applied to the same item. Hit your light if the guest argues with you about this; we GSTLs/GSAs will argue with them for you if need be. If you need more info on what stores we do/don't price match, ask.

BOB and LISA.

When there's downtime, zone around your area/ask if you can put bags at registers/collect hangers or reshop/push candy/zone Bullseye.

Never hesitate to ask. It's part of the GSTL/GSA's job to help you. Everyone was new once and you aren't expected to know everything. If something seems off to you, speak up (to us, not the guest). I'd rather someone ask me a million questions than be afraid to "be a bother." Asking shows you care about doing a good job.

Re: sales floor backup -- ASANTS, but if I've called for backup, I'm speedweaving. I monitor the sales floor TMs and do my level best to get them off a lane and back to the floor as soon as possible. If that isn't happening at your store, can always step around your register and call guests over.

 

[REDcardJJ]

I wouldn't worry about changing the receipt paper or the ink. It's kind of hard to explain over text, so it might just be easiest if you got someone in your store to show you. If you're backup cashiering and it slows down, the GSA/GSTL should turn your light off and send you back to where you came from. If you're doing a cashier shift, you could put back any stray baskets that you have, zone your lane, or bring reshop to Guest Services. If your store has stacked lanes (two rows of lanes, one in front of the other) and you're on a back lane, you should go up to the front and pull any guests down to your lane.

WIC in my state is on a card, so it's super easy to use. The guest swipes the card, it'll print out their beginning balance, they accept, and then it prints out their receipt or their ending balance if they have non-WIC items.

Coupons, Cartwheel, and team member discounts have to be scanned before you press total. GiftCards and Rebate Checks (which are checks, not coupons) come after total. Cartwheel savings will come off after you press the total button. ASANTS, but at my store if they work in our store, we're allowed to key in their TM number to give them the discount. We're also empowered to adjust the price on an item (reasonably), up to $20 to make it right for the guest. If it's more than $20, get with your GSA/GSTL or if you're on walkie, call someone for a price check.

We do price match to all competitors, national and local, as long as they have a store in your area. Price matching is supposed to be done at the lanes whenever possible. You'll need to have a receipt, the physical ad, or the online website. Screenshots are NOT allowed. We don't price match BOGO, and we don't price match on items that other stores have on sale with a membership/rewards program. To price match, hit K1 (Adjust Price), enter in the new price, and then hit K6 (Competitor Ad Match). It'll give you a list of our national competitors, including Target.com, Walmart, Best Buy, etc. We do price match to Amazon.com, but only if it is shipped and sold by Amazon. We do not price match to Prime Only offers. The item has to be exactly the same, and it must be currently in stock at the place you're price matching to. We do not price match to other Target stores. A price match more than $20 will require a supervisor override, so get your GSA/GSTL over. You can't use Cartwheel when Price Matching. Here's the price match policy in full.

There are free $5/$10/$20 GiftCard promotions in the weekly ad all the time. If the guest says they qualify for one, flip open the ad and find the coupon. If they qualify, when you scan the coupon it will prompt you to scan a GiftCard for the guest. That can be used on the next transaction.

Unless otherwise stated, there's a limit of 4 coupons per household per day. Unless otherwise stated, only one MFR coupon, one Target coupon, and one Cartwheel offer may be combined on one item. If a guest is using multiple coupons, be sure to check the serial number to make sure that it wasn't copied. We do not accept copied coupons. Copying coupons is coupon fraud and is illegal. Of course, don't accuse the guest of anything. Grab your GSA/GSTL and have them deal with the guest. My go-to line is, "I'm sorry, but I'm not sure how to process these coupons. Let me get my supervisor over here to help you". If the coupon isn't valid, the store won't get reimbursed for it, so it's important to be on the lookout and read the fine print before accepting it. If POS is hard denying it (instead of allowing you to Accept Anyway), something is up. Here's the full coupon policy.

I've just covered the basics, but let me know if you have any questions about anything and I'd be happy to help you out.

 

[Anelmi]

If you are allowed to do price adjustments at your register, make sure you find out store's policy because ASANTS. For example, JJ's store says cashiers can price adjust up to $20...my store says $5 or else get a GSA/TL. My store won't let you price match at registers, only at GS.

So figuring out your individual store's policies is important.

 

[SmilesWI]

Unless otherwise stated, there's a limit of 4 coupons per household per day. Unless otherwise stated, only one MFR coupon, one Target coupon, and one Cartwheel offer may be combined on one item. If a guest is using multiple coupons, be sure to check the serial number to make sure that it wasn't copied. We do not accept copied coupons. Copying coupons is coupon fraud and is illegal..

4 LIKE coupons per day. So if I have $1 off paper towels I can only use 4 of those but i can also use $2 off 3 bottles of shampoo etc. The 4 refers to the SAME coupon (again still not using copies but like 4 with different serial numbers if they are internet printable or 4 of the same newspaper coupon). As a couponer (a VERY reasonable one) I know it is super frustrating when cashiers misinterpret the policy to only mean 4 coupons. Another piece that cashiers get wrong is the item may not always match the picture on the coupon because many coupons work on more than one exact item (for example different kinds of the same brand of shampoo). So read the description to match the coupon don't just look at the picture.

 

[SoCalMama]

I’ve never seen a cashier mistake 4 like coupons for 4 coupons total, ever.

 

[SmilesWI]

I’ve never seen a cashier mistake 4 like coupons for 4 coupons total, ever.

As a couponer I can tell you it happens in Spots accross the country

 

[Michy]

My store is ridiculous when it comes to manufacturer coupons. I know that no other Target pulls this BS and guests are constantly complaining, but my store has this made up policy where the item has to match the picture on the manufacturer coupon even if it clearly states, "ANY Enfamil formula product". My GSTL even told a guest once that she's doing her a favor by even allowimg her to use these coupons because the store loses money, so she should stop complaining.

Any thoughts on this?

 

[Militantagnostic]

My store is ridiculous when it comes to manufacturer coupons. I know that no other Target pulls this BS and guests are constantly complaining, but my store has this made up policy where the item has to match the picture on the manufacturer coupon even if it clearly states, "ANY Enfamil formula product". My GSTL even told a guest once that she's doing her a favor by even allowimg her to use these coupons because the store loses money, so she should stop complaining.

Any thoughts on this?

It sounds like your GSTL is illiterate and is trying to cover for it. I go by what's listed on the coupon and what's in the fine print, and double check the expiration date.

 

[Bosch]

My store is ridiculous when it comes to manufacturer coupons. I know that no other Target pulls this BS and guests are constantly complaining, but my store has this made up policy where the item has to match the picture on the manufacturer coupon even if it clearly states, "ANY Enfamil formula product". My GSTL even told a guest once that she's doing her a favor by even allowimg her to use these coupons because the store loses money, so she should stop complaining.

Any thoughts on this?

That is bullshit and I would be on the line to corp in a heartbeat as an employee.. Why? Cause that is a failure to understand policy where the employee has to enforce policy not some zone issue which I have grabbed an ETL for in the past at a sister store. I want this complaint to hurt and hurt a lot..

 

[pinktea]

How does the store lose money; they get the full amount back from the manufacturer plus a handling fee so they actually MAKE money. The only time they "lose" money is if it's a Target coupon or if the coupon was misapplied, or if people are abusing coupons and causing the store to toss returned items, which can lead to loss of inventory and loss of additional sales.

 

[Michy]

That is bullshit and I would be on the line to corp in a heartbeat as an employee.. Why? Cause that is a failure to understand policy where the employee has to enforce policy not some zone issue which I have grabbed an ETL for in the past at a sister store. I want this complaint to hurt and hurt a lot..

It is total bullshit and I'm tired of lying to guests who are doing nothing wrong. I think from now I'm going to go by what the coupon stipulates and fuck whatever my leadership says. I have a closing shift today so let's see how this goes.

 

[Bosch]

How does the store lose money; they get the full amount back from the manufacturer plus a handling fee so they actually MAKE money. The only time they "lose" money is if it's a Target coupon or if the coupon was misapplied, or if people are abusing coupons and causing the store to toss returned items, which can lead to loss of inventory and loss of additional sales.

Exactly they don't lose money but they do when they piss off legit customers with legit coupons just trying to do their shopping saying BS like "We lose money" when for fact they don't lose money. Its a backside deal between the coupon issuer and the store the customer is the one getting the break. That kind of thing turns me off shopping at places. And new parents are spots bread and butter for customers, they are the ones who make our money. We want them to spend big in our stores.

 

[TTGOz]

The receipt paper printer should have a picture on how to load it under it's "lid" when you open it to put more paper in. Same with the coupon printer, it's different than the receipt printer but it has a picture as well.