Cat and Jack returns

[Anelmi]

These Cat and Jack returns are out of hand. Target really needs to draw a line in the sand with this one, I think. We have tons of women coming into the store with bags of old clothing and sometimes a receipt and sometimes not because the policy is not explicit. Today I had one that said "I heard about it on the internet and you don't need a receipt". When you have a line at GS, dealing with this very time consuming process of finding and typing in the DPCI numbers is beyond irritating.

 

[graydot]

We tell them no unless there is something wrong with the item. Our SD has had it with the bags of old used clothes.

 

[qmosqueen]

They buy them at goodwill for pennies and return at target for dollars. This is the way the scammers make money.

 

[RTCry]

Thanks to Target the once explicit return policy of “If it’s defective within a year return it with a receipt“ has turned into every stupid Tik Tok nightmare of ”I’m gonna rent my kids’ clothes six months to a year at a time for free.”
Not my money. Until the Big Brains at HQ modifies the policy who cares?

 

[Rarejem]

Thanks to Target the once explicit return policy of “If it’s defective within a year return it with a receipt“ has turned into every stupid Tik Tok nightmare of ”I’m gonna rent my kids’ clothes six months to a year at a time for free.”
Not my money. Until the Big Brains at HQ modifies the policy who cares?

When will tm's realize that every time they think it's not their money, it IS their money? How do you think you get paid and are offered reasonably priced benefits?

 

[NotCynicalYet]

Thanks to Target the once explicit return policy of “If it’s defective within a year return it with a receipt“ has turned into every stupid Tik Tok nightmare of ”I’m gonna rent my kids’ clothes six months to a year at a time for free.”
Not my money. Until the Big Brains at HQ modifies the policy who cares?

Can think of a couple reasons to care if you're a TM working the desk. Those bs returns tie up a worker for a long time, meaning other guests don't get the service they should be getting. Also, people don't like being scammed or unfairly taken advantage of, even when it's not coming directly out of their pockets. It's dehumanizing, especially when it's so blatant.

 

[Ringwraith917]

The return policy states "with receipt", does it not? It's on your DTL or STL whether they want to follow the limits of the policy or give in to the demands of the General Public

 

[Mikuhl]

The policy is specifically this:

Target Owned Brand items: If you’re not satisfied with any Target Owned Brand item, return it within one year with a receipt for an exchange or a refund.

There is an exception though that personalized items cannot be returned. I could argue that a used item is personalized.

 

[Anelmi]

With receipt...that includes receipts on the Target app, correct?

 

[Mikuhl]

With receipt...that includes receipts on the Target app, correct?

I assume so, the register just needs to know the item information in case stuff is salvaged or dpci is reused.

 

[dannyy315]

One time a woman asked me if it's true that the return policy is one year for Target branded clothing and I told her yes. She then turns to her husband and says "that means we can return clothes when our kid grows out of them and get the next size up".

No, that's not what it means 🤦‍♂️

 

[happygoth]

One time a woman asked me if it's true that the return policy is one year for Target branded clothing and I told her yes. She then turns to her husband and says "that means we can return clothes when our kid grows out of them and get the next size up".

No, that's not what it means 🤦‍♂️

But that's pretty much what the policy says: "If you're not satisfied."

I don't care if they get hit with thousands of dollars a day, but for the love of all that is good in the world, please Guest Services, take that crap back damaged and put in Salvage, NOT Style reshop!

 

[redeye58]

Had a lady try to return an infant car seat.
I asked her why she was returning it; she said her child outgrew it.
She did not get her return but my ETL got a good laugh.

 

[Amanda Cantwell]

With receipt...that includes receipts on the Target app, correct?

Yes. But a proof of purchase is required.