As the title says I'm looking for a quick and dirty guide to closing the service desk as far as CRC and other defectives, auditing, all that goes. I'm starting to get comfortable as a GSA and I can do opening/dayside SD just fine, but with the 3 days of official training I got and the madhouse that usually encompasses my 2-3 weekly closing GSA shifts, all I've gotten was about 5 minutes of chatting with one of our service desk TMs one night.
According to our ETL-GE/SF I'm supposed to be getting 1 hour a week of training hours for online quizzes and other learning plan related stuff, but being as I'm over a month in at this point without that materializing I'm not holding my breath on any further official training, and there definitely won't be any before my scheduled closing SD shift 2 weeks from today.
According to our ETL-GE/SF I'm supposed to be getting 1 hour a week of training hours for online quizzes and other learning plan related stuff, but being as I'm over a month in at this point without that materializing I'm not holding my breath on any further official training, and there definitely won't be any before my scheduled closing SD shift 2 weeks from today.