One thing I don't understand is the culture of coachings = bad. At my store, coachings are the devil, and I think it's partly because the TLs and ETLs make it out that way.
For example, TM Scotty gets coached for not signing out keys. That I'm ok with, because it's a simple mistake, and you can talk to him about how it's important to sign out stuff, etc. I've seen this happen in my store, and Scotty was extremely upset, until I told him that coachings aren't necessarily a bad thing. They are called coachings to help TM/TL be better at their job. It's also documentation in case the TM does it again, which hopefully he won't.
And for another example, TM Billy never shows up for work and in many ways screws over the already bare staff that does show up. Well he gets coached, and even though what Billy does is way worse than Scotty, their punishment is essentially the same. Also, more often than not, Billy will continue to not show up for work until something legit is done about it, like a corrective action or final warning.
So I guess my question for team leaders and team members here, what is your stores view on coachings? Is it bad? Are they comparable to being sent to the principal's office in first grade? How does your team use coachings/corrective actions? What are the differences?
where do you draw the line for coachings/corrective action?
For example, TM Scotty gets coached for not signing out keys. That I'm ok with, because it's a simple mistake, and you can talk to him about how it's important to sign out stuff, etc. I've seen this happen in my store, and Scotty was extremely upset, until I told him that coachings aren't necessarily a bad thing. They are called coachings to help TM/TL be better at their job. It's also documentation in case the TM does it again, which hopefully he won't.
And for another example, TM Billy never shows up for work and in many ways screws over the already bare staff that does show up. Well he gets coached, and even though what Billy does is way worse than Scotty, their punishment is essentially the same. Also, more often than not, Billy will continue to not show up for work until something legit is done about it, like a corrective action or final warning.
So I guess my question for team leaders and team members here, what is your stores view on coachings? Is it bad? Are they comparable to being sent to the principal's office in first grade? How does your team use coachings/corrective actions? What are the differences?
where do you draw the line for coachings/corrective action?
