lifewithtarget
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- Joined
- Mar 25, 2013
- Messages
- 122
So the other day I was cashiering and had been there for about a half hour. From the corner of my eye, I noticed my GSTL was randomly standing a register away looking at me on and off. Eventually he came over and switched my light off. When I finished with the guest, he told me to come with him to the office.
He basically lectured me about the conversion rate and how if we don't meet it, people can get fired including himself. Then he told me he was observing me and saw I wasn't asking for red cards and I wasn't interacting with the guests or doing my job efficiently. I admitted I didn't ask guests for red cards because I felt uncomfortable and that I was bugging the guest. I did stand up for myself and said I did interact with guests and was doing my job otherwise efficiently. He said he was not going to write me up, it was not a coaching, he was just letting me know.
So this week I had one cashier shift since that day. I tried my best to suck it up and ask for redcards. Today I get on my lane and ask people if they want a redcard. Within 30 minutes, my GSTL comes over and says I'm one of bottom three cashiers because of my conversion rate. I understood and said okay and he told me just to ask every guest.
So my question is, if I atleast ask every guest, will I still continue getting in trouble?
He basically lectured me about the conversion rate and how if we don't meet it, people can get fired including himself. Then he told me he was observing me and saw I wasn't asking for red cards and I wasn't interacting with the guests or doing my job efficiently. I admitted I didn't ask guests for red cards because I felt uncomfortable and that I was bugging the guest. I did stand up for myself and said I did interact with guests and was doing my job otherwise efficiently. He said he was not going to write me up, it was not a coaching, he was just letting me know.
So this week I had one cashier shift since that day. I tried my best to suck it up and ask for redcards. Today I get on my lane and ask people if they want a redcard. Within 30 minutes, my GSTL comes over and says I'm one of bottom three cashiers because of my conversion rate. I understood and said okay and he told me just to ask every guest.
So my question is, if I atleast ask every guest, will I still continue getting in trouble?