- Joined
- Nov 23, 2011
- Messages
- 15
Hi All. I'm just curious with people's experiences with this. Honestly, I'm talking out of my depth here. I'm not very well versed on the backroom in general, so any information would be appreciated. First off, is it best practice to run with a "closed backroom?" From my understanding, this means that no one but those certified in the backroom are allowed to go back there. Sales floor team members should be doing all their sets, making batches and so forth by 11 a.m. or so and be communicating with the back room to pull them. When the pulls are ready, the sales floor is called to the back to get them. In addition, the backroom team members pull CAFS every hour and then call the sales floor to take them and push them, (as these would be items that have been sold and should go out). All backstock is returned to the backroom, and the backroom team members backstock this. Of course, this all involves solid communication between sales floor and the back room team. I know that this is how a "perfect" store is run, but I'm just curious if I have the idea correct and does anyone work in a store that's run this way? I'm only asking because our store does not do this and it seems so silly that we are not following this practice. I've even mentioned the sales floor pushing CAFS every hour to our STL but was told that we have hours for pushers. Of course, at night, when the backroom gets backed up, the sales floor sometimes has to push anyway. And most of the pushing is done at the end of the day, meaning all those CAFS are piled up all day to be pushed. And let's not even talk about Instock pulls to be pushed and clearance. I feel that the company has processes and programs for a reason but that we don't follow them. The backroom is just one example. But is this just a fantasy or does this happen in some stores? Thanks for any input.