Hi all, I was just talkin with one of my GSA's the other day and I continue to get different answers from each GSA or GSTL on what I should be telling our guests back in electronics. First off I was orginally told that new and unused is the guideline for returns/exchanges unless there is something defective with the product. However, a few of our GSAs and one of our GSTLs told me that buyer's remorse or "I just don't like it" are acceptable reasons for returning or exchanging an item as long as the guest has the receipt and is within the return window. I have since been telling guests this only because I was told that guest satisfaction is the priority and that a return shouldn't be denied as long as the guest has everything that went out the door and their receipt. Does anyone else think/KNOW this sounds bogus? I just want to be adhering to best practice and not giving guests incorrect information. Should I bring these descrepancies up to our ETL-GE and see what she says? I just don't wanna deny a return and find out later I should've accepted it since the guest has everything we needed to process a return. Any other stores having these he said/she said issues? Many many thanks all!