- Joined
- Jun 29, 2018
- Messages
- 14
*raspsberry noise* We switched to Kronos now just ignore this mess of a thread
-----------------------------------------------------------
The store I work at was chosen as a pilot store to try out new things, not entirely sure what it all entails but I know most of it includes emphasis on red card numbers and friendly interaction. We also have an app to help organize our shifts, Branch Messenger, where team members can post up their shifts to trade with others.
And at first all of this seemed very nice and organized to me until, well, after orientation.
A big issue many team members find with this app is that it's not accurate. Any edits to schedules, any swapped shifts, do not show up on the app when changed. I guess you kind of just have to remember that you either took up one of the shifts or gave up one. Or go confirm it by actually going to the store and checking the schedule on the wall thats more frequently updated.
EDIT - I know now that not every shift that gets posted to branch is approved, but people still post their entire schedule hoping people will take the majority of their shifts (I don't understand. Change your availability or don't work there if you're just going to try and get rid of all of your shifts it makes absolutely no sense), and my store has been very short-handed recently because people still call out anyway if its not taken.
Not only that, but extending my shift also means a lunch being fit in so I don't hit my "fifth". This is something my store really really emphasized on from the very beginning, to make sure our time punches were accurate and that we were getting breaks and lunches when needed. But no matter how many times they asked me to extend my shift they can never seem to give me my breaks on time.
EDIT - Talked with a team member. People keep taking 20, 25, 30 minutes 15s and it messes with the chain of breaks (Everyone does it ik so whatever, but it is kind of annoying that I get my break an hour late and I still put a 15min timer on my phone for mine).
**Side topic**
Also. Can I talk about the red card for a quick second.
I've been able to get out two, three cards my whole time being here. A majority of the people who come into my lane either pay with cash, WIC, EBT/SNAP, or a red card already. I used to be able to pitch it really well but I just get attitude now from the customers and it knocks me down. Especially when they make really good points about the cards faults. I really need to start counting how many times has someone tells me there's something wrong with their REDcard or they try and use it and there's an issue and all I can tell them is to call the number on the card. It's really discouraging trying to promote something that doesn't work half the time. And the debit card may be more conventional but there are FEW people who carry blank checks with them, so the conversation usually ends there even if they were interested. I tell them to do it online, whatever.
But my GSA is pressuring me by showing me the list of cashiers and who's getting the most red cards out per week, people who have been here for years, and she's telling me if they can do it I can do it too. I always tell her I'll at least try and get one, but that's really not my focus at this point. I'm just trying to be a good cashier.
TLDR; My store needs to get a better grip on shift organization, probably trash this app. If I'm going to be forced to promote red cards they should probably work.
-----------------------------------------------------------
The store I work at was chosen as a pilot store to try out new things, not entirely sure what it all entails but I know most of it includes emphasis on red card numbers and friendly interaction. We also have an app to help organize our shifts, Branch Messenger, where team members can post up their shifts to trade with others.
And at first all of this seemed very nice and organized to me until, well, after orientation.
A big issue many team members find with this app is that it's not accurate. Any edits to schedules, any swapped shifts, do not show up on the app when changed. I guess you kind of just have to remember that you either took up one of the shifts or gave up one. Or go confirm it by actually going to the store and checking the schedule on the wall thats more frequently updated.
EDIT - I know now that not every shift that gets posted to branch is approved, but people still post their entire schedule hoping people will take the majority of their shifts (I don't understand. Change your availability or don't work there if you're just going to try and get rid of all of your shifts it makes absolutely no sense), and my store has been very short-handed recently because people still call out anyway if its not taken.
Not only that, but extending my shift also means a lunch being fit in so I don't hit my "fifth". This is something my store really really emphasized on from the very beginning, to make sure our time punches were accurate and that we were getting breaks and lunches when needed. But no matter how many times they asked me to extend my shift they can never seem to give me my breaks on time.
EDIT - Talked with a team member. People keep taking 20, 25, 30 minutes 15s and it messes with the chain of breaks (Everyone does it ik so whatever, but it is kind of annoying that I get my break an hour late and I still put a 15min timer on my phone for mine).
**Side topic**
Also. Can I talk about the red card for a quick second.
I've been able to get out two, three cards my whole time being here. A majority of the people who come into my lane either pay with cash, WIC, EBT/SNAP, or a red card already. I used to be able to pitch it really well but I just get attitude now from the customers and it knocks me down. Especially when they make really good points about the cards faults. I really need to start counting how many times has someone tells me there's something wrong with their REDcard or they try and use it and there's an issue and all I can tell them is to call the number on the card. It's really discouraging trying to promote something that doesn't work half the time. And the debit card may be more conventional but there are FEW people who carry blank checks with them, so the conversation usually ends there even if they were interested. I tell them to do it online, whatever.
But my GSA is pressuring me by showing me the list of cashiers and who's getting the most red cards out per week, people who have been here for years, and she's telling me if they can do it I can do it too. I always tell her I'll at least try and get one, but that's really not my focus at this point. I'm just trying to be a good cashier.
TLDR; My store needs to get a better grip on shift organization, probably trash this app. If I'm going to be forced to promote red cards they should probably work.
Last edited:
