- Jun 15, 2011
First I will get this out of the way, this is my first post(unless my memory is failing me, which would be quite normal) but I have lurked for a long time, both on the old forums and new. Anyways, I have been cashiering occasionally, and I was wondering if it would be looked down upon if I tell guests that it wouldn't be a bad idea to (after they have paid) open up a box and check the item inside? I unload trailer so I know how beat up some of the boxes get, between short staffing at DCs, team members who unload not caring, as well as being half asleep, and people bowling out freight throwing boxes all the way down an aisle. I have handled a few boxes in the checkout where as soon as I pick up the box (it was a box of wine glasses in one case) I could hear that the item was practically dust, and in those situations I have informed the guest of what I suspected and that they should probably inspect the item, and if it turns out to be broken, that they can go up to Guest Services who will help them from there. However, I know how important it is to some TLs that you remain "Brand" (God forbid that you aren't a robot programmed by Target) so I just want to see what others have to say before I talk to my GSTL about it. Thanks in advance!