- Joined
- Apr 6, 2015
- Messages
- 602
Had a guest come in last night to the SD asking for a manager because she came into the store and was given "misinformation." After coming into the store and being told she couldn't do it, she called corporate and they told her that she could come into the store with only the numbers on her daughter's prepaid AMEX REDcard and add money to the card. She was adamant that since corporate told her it was possible we could do it, even after GSTL showed her that it was not at all possible for us to do that, that we take her money. After GSTL spoke to her for nearly 10 minutes, he finally told her there's nothing he could do and walked away.
Are the folks at corporate not trained on in-store systems??
Are the folks at corporate not trained on in-store systems??