- Joined
- Sep 17, 2014
- Messages
- 21
my store is currently so understaffed. only two gstls, no trained gsas. Hired as Starbucks a year ago, applied for GSA and got the position, but due to their being TWO Starbucks TMs, with no team lead I had exactly one day of service desk training and one day of GSA training. HR today told me I will be an untrained GSA for the next two weeks and the two brand new barely trained Starbucks TMs will be taking my SB shifts.
LOTS of questions. I would rather not call for LOD every 5 minutes so I'm hoping someone can help me out!
THANKS EVERYONE!
LOTS of questions. I would rather not call for LOD every 5 minutes so I'm hoping someone can help me out!
- how do you get email setup? our SR GSTL told me she expects me to read and respond to all of her emails and report anything notable to her via email, as well as redcards and surveys. our ETL HR quit two weeks ago so i'm lost. i am in the system as GSA as far as POS and PDA privileges go, but still can't get into email.
- how exactly do you check cashier performance reports and conversion via workbench? although i'm not supposed to coach they expect me to 'encourage' our underperforming team members..
- when can i start closing registers? im pretty confident in my ability to close them but if i do it too late i tend to rush and when i rush i mess up...not really an option so i'd like to start that asap.
- how do you print that slip that shows the status of all registers before beginning to close them? i know its K4 GSTL, but i forgot the rest
- what do i do with defectives? everyone makes a big deal about them but i know absolutely nothing about them
- how do i ring alcohol for a minor? i assume suspend the purchase and log in but then i have to leave them logged in and im not supposed to do that...any other way?
- what do i do when one of our brand new SDTMs returns lots of ESIM, Salvage, Defective, and clearance items, reshops them, and then I'm stuck with a big ribbon of defective stickers and no idea where they go?
- since we pretty much never have a cart attendent, and no cashiers to spare, who gets to clear the parking lot at night? my stl loves to play cart attendent for some reason but i can't really depend on that..
THANKS EVERYONE!