Archived Guest Advocate emails going bye-bye

[JAShands]

We had a GSTL (that’s what she was at the time) who was a Sr TL and had keys and was LOD and did CO twice a week. After she left we had the worlds most incompetent GSTL so had no keys and no CO training. He was the first one we ever had that never did it, literally all of the ones we had before him did CO. I imagine it’s more of an AP issue, but if you give them nothing to worry about..

 

[Panna Jotts]

i only ask because the executives at my store want me to have keys but i do cash office regularly enough that it’s a concern and no one knows the answer lol.

I'm a key carrier, and apparently, under modernization, SETLs/ETLSEs aren't supposed to because we should always be with our teams. Which makes no sense to me, especially on days when all three of us overlap. I wish I could do CO, the people HR trained to do it shouldn't be left alone. They always get out late, because when I go check on them, they're on their phones. I wish I could confiscate them like it's elementary school.

 

[REDcardJJ]

I'm a key carrier, and apparently, under modernization, SETLs/ETLSEs aren't supposed to because we should always be with our teams. Which makes no sense to me, especially on days when all three of us overlap. I wish I could do CO, the people HR trained to do it shouldn't be left alone. They always get out late, because when I go check on them, they're on their phones. I wish I could confiscate them like it's elementary school.

honestly i'm only having to do CO because i have ONE person other than myself who is trained. and i don't have many team members who i'd be willing to LET into the cash office AND have the availability to support cash office work. i personally hate being stuck in a room for an hour and a half where i can't see what's going on.

 

[gsa4lyfe]

i only ask because the executives at my store want me to have keys but i do cash office regularly enough that it’s a concern and no one knows the answer lol.

I have keys and I do cash office every now and then. The only issues I can see is if you close the day before since you could technically alter the counts of you lost a bag or something the night before

 

[Frontlanegirl]

It was the direction given from HQ when we switched to the cash recycler. Also the cash office position went away forever ago and was technically only supposed to be done by GSAs and TLs and now that GSAs are gone... not really my thinking just what I was told

My TL makes mistakes when in there and our SD wants them at the checklanes.

 

[TargetSenpai]

As a former GSA, I was really surprised to still have access to my email when I moved to the DBO role. I used it a few times as of recently to message a concern to my leads and some info to my AP. My HR found out I was still having access to it and she darn near had a panic attack.

 

[Budweisered4]

I still have mine & im Tech and my leadership loves all the info given (sales, workload what the closer should focus on) every shift and they tag me in all the emails that are needed so I stay in the loop on anything that can’t be found via workbench and can communicate with my team

 

[sunnydays]

that shit gonna be turned off tomorrow dawg

 

[starmaster1000]

that shit gonna be turned off tomorrow dawg

Update: still going strong. Did they change their mind?

 

[sunnydays]

Update: still going strong. Did they change their mind?

no and there was no update on workbench about it, so i wonder if either it's a staggered "rollout" or if they...just literally forgot lol

 

[Creek]

no and there was no update on workbench about it, so i wonder if either it's a staggered "rollout" or if they...just literally forgot lol

They probably are still trying to figure out how to do it...

 

[2nice2people]

And if you want to be specific really only TLs should be doing cash office now anyway and they already have email

Our old GSA’s are cashiers doing GSA work. They still do CO not TL

 

[ClosingQueen]

And if you want to be specific really only TLs should be doing cash office now anyway and they already have email

How are TLs doing cash office when they only do mids?

 

[Frontlanegirl]

Our old GSA’s are cashiers doing GSA work. They still do CO not TL

Our best cashiers are doing the old work of a GSA and also doing CO and covering the front end. This is also why they are leaving.

 

[Times Up]

Our best cashiers are doing the old work of a GSA and also doing CO and covering the front end. This is also why they are leaving.

Exactly why I quit!

 

[gsa4lyfe]

How are TLs doing cash office when they only do mids?

Like I said this was premodernozation communication so I’m not positive the communication now. Also you can do cash office at any point during the day as long as it gets done before you back your lanes. We do it in the middle of the day at my store, sometimes even 6-7pm

 

[REDcardJJ]

we don’t do our cash office until 3pm at the earliest so that i can have front end coverage for peak times

 

[DBZ]

Where do you go to check email?

 

[gsa4lyfe]

Where do you go to check email?

Log into workbench and under quick links click outlook

 

[starfishncoffee]

we don’t do our cash office until 3pm at the earliest so that i can have front end coverage for peak times

We do about half and half, but I prefer afternoon CO because you know you have that person up front from X to Y. If they have an issue, it doesn’t interfere with coverage.

 

[starmaster1000]

Well, it happened.

I'm just TM#@Target.com again.

Sigh.

 

[TargetSenpai]

Well, it happened.

I'm just TM#@Target.com again.

Sigh.

Say it isn't so!!!! I'll have to check tomorrow. D:

 

[Marcellow]

Well, it happened.

I'm just TM#@Target.com again.

Sigh.

Yep, I was going to send an email and now I can't.

 

[idkwhattodo]

Of course the day I actually had to send an email, I log on and have no access! Wonderful. My way too detailed and colorful handwritten notes will return.

 

[Black Sheep 214]