Guest Survey: Does anybody know how they are counted?

talan123

Team Member/Troll
Joined
Jun 16, 2011
Messages
652
#1
Does corporate do any weighing of surveys such as the same person over and over again vs. a one time complaint? Are the survey's analyzed for their word count or anything like that?
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
18,117
#2
I would hope so.
Some of the guest comments I've read will sometimes have the same complaint/comment 3-4 times in a row. Maybe phrased differently but posted all on the same date.
 
Joined
Nov 10, 2011
Messages
68
#3
No one working at my store ever talks about these surveys, but I've had a couple guests who have told me they wanted to fill out the survey on my behalf. How do I see my survey results?
 
Joined
Dec 25, 2011
Messages
4
#4
I was wondering what was the best way to get them to fill out a guest survey in-store for it to count..
The suggestion below is passive and I have only gotten one guest to respond so far.
1."If you fill out a survey you can get a chance to win 5,000 gift card" <-- How can this be revised to get them to consider without the 5k incentive? Most would waive it off saying they will never win, etc.

2." And if you want to fill out a survey of your experience at Target, you might just win a 5,000$ gift card"
 
Joined
Jun 20, 2011
Messages
286
#5
I was wondering what was the best way to get them to fill out a guest survey in-store for it to count..
The suggestion below is passive and I have only gotten one guest to respond so far.
1."If you fill out a survey you can get a chance to win 5,000 gift card" <-- How can this be revised to get them to consider without the 5k incentive? Most would waive it off saying they will never win, etc.

2." And if you want to fill out a survey of your experience at Target, you might just win a 5,000$ gift card"
I don't usually even mention the gift card. I just say something like "would you mind taking a couple of minutes to fill out a survey to let us know how we can better help you"? You could throw on the gift card thing at the end if you want.

Does anyone know how often the gift card is awarded? Is it on a national basis? Regional? District?
 
Joined
Dec 26, 2011
Messages
4
#6
I was wondering what was the best way to get them to fill out a guest survey in-store for it to count..
The suggestion below is passive and I have only gotten one guest to respond so far.
1."If you fill out a survey you can get a chance to win 5,000 gift card" <-- How can this be revised to get them to consider without the 5k incentive? Most would waive it off saying they will never win, etc.

2." And if you want to fill out a survey of your experience at Target, you might just win a 5,000$ gift card"
what i usually tell guest is, "you have a change to win a $5,000 gift card, if you want to try to win that money just go to guest service"... it usually works, i get about 3 to 7 surveys a day. because if you tell them they have to do a survey they'll just leave.
 
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talan123

talan123

Team Member/Troll
Joined
Jun 16, 2011
Messages
652
#8
Hmm...

I looked it up and I couldn't find anything about it.

I'm just praying that the person who counts them for stores isn't doing a 1:1 ratio.
 

StaticSun

Former Front-End Guru
Staff member
Administrator
Joined
Jun 12, 2011
Messages
1,937
#9
"If you get a chance, I'd really appreciate it if you can take a minute and do the survey listed at the bottom of your receipt. It let's us know how we're doing, and you can possibly win a $5k gift card"
 
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