Archived Guest Survey

[Targethardlines]

So guest survey has been a big focus in my store. The store is pretty much red when it comes to guest survey scores. It's not like the TMs don't VIBE. I see them VIBE with the guests all the time....Can anyone share some ideas on how to motivate your team to be better and increase the guest survey scores? Thanks!

 

[Hardlinesmaster]

Make sure that you let the guests know about the survey on Salesfloor & front end.

 

[Targethardlines]

yeah definitely do that. All of the team members are aware how important VIBE is and the cashiers are letting our guests know about the survey at the bottom of their receipt...how are you doing on your guest survey score?

 

[Hardlinesmaster]

Not so good, due to payroll cuts.

 

[redeye58]

Sometimes it doesn't matter how far you've gone to assist the guest (calling around to other stores, helpful suggestions, problem-solving, respectful manner). They can have an 'awesome' vibe experience but the only thing they'll remember on their survey is what they couldn't do/get & often it's something that's totally out-of-bounds or beyond reason.
Doesn't stop me from trying, tho.