MEGATHREAD Hang Me (The Softlines Thread)

@BullseyeBlues we don't actually have a staging area for our racks. With the exception of the z that sits in an indent on a side wall leading into the fitting rooms, when we have carts of reshop they end up in the corner of the men's dept closest to the fitting room. Fortunately our new TL is like "magic" when it comes to organizing the team toward making sure reshop is always done. I feel for you on the spiders... we had a large one haunting softlines for awhile before one of our TMs killed it in shoes. I can't stand spiders. ><

@antivibe Glad to hear you got the dividers. Make sure you save the # for it. ;) Not sure how helpful I was but you're welcome. I know what you mean about the kids reset. We ended up pushing the girls circo feature table back to the third row. I didn't actually set that one, though. When I saw the clearance on the table I scanned the product that wasn't clearance only to see "discontinued" again and again. Once I identified the product I knew there was no point. I'm trying as hard as I can to work ahead for workload but with the reduction in hours that's getting harder. I am only 2 days ahead of current and by this coming week I'll be right on schedule again. -_-

@corporate PLEASE for the love of my sanity, STOP sending 8.5 foot label strips for an 8 foot table or at the very least make sure the last section of labels isn't on the very end so I can cut them off. I'm tired of accordion folding label strips for tables. It's ridiculous since there is NO fixture in the entire store that requires a label of that length. :p Yeh, I know that was pointless but call it venting. lol
 
BullseyeBlues said:
At my store, because we aren't allowed to backstock any softlines
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My TL insists that we only have 3 of each size of any folded items in all of softlines. So, daily, we take the excess to the back. POG team comes out the next morning, brings it all back out and stacks everything so high it's all falling all over the place. Lately, we have nobody in softlines until after 10am (love those short hours). So, whoever shows up first, does a quick midday zone, takes away the excess folded stuff so we're back down to the 3 per size and walks the extras to the back. Next morning, the shirts are back on the tables, plus some. Everything is falling over again. This has been going on for 3 weeks or so. Absolute madness. It feels like a power struggle as to who is going to dictate how much merchandise we put out.
 
They put me in shoes today and I wanted to walk out. The people shopping are ridiculously messy and inconsiderate and whoever sets it is doing an awful job. Every shoe is in 3 different aisles. The shoes look like someone turned them into cards, shuffled them, placed them, then turned them back into shoes.

I know they want the shoes full and low on backstock, but they're sacrificing way too much right now. Before the shoes were close to their actual locations and now it's just... Stupid. Oh and I told a lady on the phone we didn't have a shoe she wanted and hours later I found it aisles away from the other half of the sizes. Oops.
 
As a flow tm I push shoes everyday to the piece. I zone as I push. I backstock shoes everyday. When there is no room I'm not going to flex them nearby. I don't flex. Labels are there for a reason. The other day ( not a truck day) my tl told me he did the softlines pull which had a lot of shoes. He is fairly new and was having trouble finding locations and asked a sf tm for help, who told him to just look for something similar. That is one of the reasons MY stores shoe dept is a very scary place.
 
My stl is ruining shoes. The presentation/Plano/whatever their official name is team is doing what he and etl log wants them to do. It's gradually getting more and more unstructured, though. In the beginning of his war on shoe backstock, there was still back stocking, and shoes were flexed but never so far away from the actual location that it couldn't be found. If Missi was next to Noemi (actual shoe names) and Noemi has no size 7s but Missi has extra 7s, those would go in the place. I personally prefer zoning to the actual location and leaving it, but I preferred that method to whatever they're doing now.

Our shoe specialist (who isn't a shoe specialist on paper anymore) will probably fix it at some point. She's gonna be muttering insults the whole time, too.
 
Two weeks ago when shoes were buy one get one half off, we had to drop manual CAFs for shoes whenever we had the opportunity. I'm not even softlines and I was embarrassed at the state of the shoes department. I heard lots of negative comments from guests as I was pushing over there.
 
I approached and asked if I wanted to be trained in softlines and work in softlines, I am currently a cashier/GSTM. Reading the posts makes me want to say nooooo. I assume I would have some cashier, some GS and some softlines shifts. Some of the softlines team members always seem so stressed out. Should I say yes or no? I am leaning towards a yes because it can't hurt to learn how to work in different departments, right?
 
LUR99 said:
I approached and asked if I wanted to be trained in softlines and work in softlines, I am currently a cashier/GSTM. Reading the posts makes me want to say nooooo. I assume I would have some cashier, some GS and some softlines shifts. Some of the softlines team members always seem so stressed out. Should I say yes or no? I am leaning towards a yes because it can't hurt to learn how to work in different departments, right?
Click to expand...

I would say yes if you want to learn it, but yes, softlines is very stressful. I split my time between cashier and sl and am desperately trying to cashier 100% of the time while I learn other areas. Part of the problem is our softlines leadership and tms. They aren't people I enjoy working with for the most part. But this could be different in your store. I'd say it depends on the softlines team in your store.
 
I enjoy working in Softlines. It can be hectic -- especially during swimsuit season, back to school, Halloween, and Christmas -- but I'm sure it's like every other department. The more you work it, the more familiar you get, and the better you are.

--Softlines Nerd
 
At my store, shoes are actually pretty alright. At least, the regular shelf location ones are. The wall with pegs is a disaster, but the located shelving is pretty alright. Sometimes I have to look around a bit, but 9 times out of 10 if I have a pick or an SPU there then I'll be able to find what I'm looking for fairly close to the home location.
 
LUR99 said:
I approached and asked if I wanted to be trained in softlines and work in softlines, I am currently a cashier/GSTM. Reading the posts makes me want to say nooooo. I assume I would have some cashier, some GS and some softlines shifts. Some of the softlines team members always seem so stressed out. Should I say yes or no? I am leaning towards a yes because it can't hurt to learn how to work in different departments, right?
Click to expand...

I think we only post the worst stuff lol. I don't think it's all bad. Personally prefer it to cashiering because I hate redcards and I feel like I have to banter when I'm on register. And sometimes I get lost in zoning (in a good way). Saying yes could mean more hours and if you're ever looking to pick hours up you'll be able to look for cashiering and softlines.
 
Flow oh flow team members please, please backstock .... do Not take my fixtures to put your stuff ar at leas keep the colections together ... No backstock = no finger space....
 
You have to be connected to a printer for the option to come up on the mydevice. I haven't been able to get a mydevice in months so I'm fuzzy on where the option is. It might be in the print ticket options.

I haven't used a pda since last year, but I thought they took that function away from it...
 
antivibe said:
@RightArm I was able to order the dividers! I ended up typing more random things onto SAP. Thanks for answering my other questions!
I bumped into the same problem with the last reset in kids. I took all the clearance off my tables and put them in a cart, only to push that clearance back to the home lol.
Click to expand...
Do you still have the numbers for SAP? My fitting room needs these SO bad!
 
Goyis said:
Can someone please explain how is the rewrap proccess steps by step... using my device and pda?
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On a myDevice --

1) connect to a printer (you can't do this unless you're connected to a printer) then scan the item
2) click on the item description at the top which takes you to the other screen about the item (the screen with the 'extra information' like last fill date and planogram info)
3) scroll down and it will say something like 'print rewrap ticket'

Also, be sure to cover the original barcode when printing a rewrap ticket.
 
Goyis said:
Can someone please explain how is the rewrap proccess steps by step... using my device and pda?
Click to expand...
Mydevice:
1. Scan a printer with red ticket labels loaded.

2. Scan item to rewrap or key DPCI.

3. Tap on the item name to change to the Item Detail screen (at the top, in blue.)

4. Tap "Print rewrap ticket" or some such phrasing. It should be at the very bottom of the Item Detail screen.

5. It will ask you to type in a new price or confirm the one it makes. Either type in a price or just hit the blue "Print" button. It may then ask how many tickets you need.

6. Get your tickets from the printer.

PDA
1. Navigate to the All Apps screen.

2. Scroll down pages until you find SIM (Single Item Markdown) and tap on it.

3. Either scan the item or the printer, I'm not sure which.

4. Key in the price.

5. Key in how many tickets you need.

6. If you haven't already, scan the printer.

7. Retrieve your ticket(s).
 
sher said:
Such a small thing but I get so annoyed
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This is slightly unrelated, but it annoys me when people rewrap an item, but don't use a rewrap ticket to lower the price. So it is still full price and thus needs to be put back with the same item that look nice in their original packaging because it can't go in the clearance area. I know the item itself is the same as the non-rewrapped item, but sometimes it looks so terrible. Even I would pick the nicely package item over a rewrapped item if it is the same price and I had the option between the two.

I once saw a set of those drip pans people use on their stove and it was being held together by a massive amount of packing tape without any original packing so it was obviously rewrapped, but they didn't do a rewrap ticket to lower the price so it couldn't go in the clearance area. I remember looking at it thinking how bad it looked so I decided to take it to guest services and print a new ticket myself.
 
We don't even do rewrap tickets anymore in my store. If the packaging was so ruined you can't get it to look like the others, it's charged out. No one was buying that stuff so they found it to be a waste to do it. During Christmas time, those ribbon pajamas are a pain in the ass. Once they go clearance we give up on fixing them and put them on hangers. People buy pajamas out of the package. None of the other stuff that gets ripped from packages is ever bought though.
 
I definitely think that is a good idea if the package looks really bad, but we don't really defect items out at our store if it is just the package. It happens sometimes, but not as much as it probably should. I know a couple people have gotten talked to in the past for defecting out items that someone higher up felt could have been rewrapped or sold for full price even though some of these items look pretty terrible on the floor. I have seen people buy rewrapped items in the past so maybe because they sell at our store they want to defect items out less.

But either way they shouldn't be sold for full price along side the nicely packaged items.
 

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